Kforce Inc hiring Remote Tier 1 Technical Support in San Francisco, California, United States | LinkedIn (2024)

ResponsibilitiesKforce has a client that is seeking a Remote Tier 1 Technical Support. Summary: We currently have a vacancy within our Tech Application Support Team, a pivotal role as we prepare to accommodate the heightened demands of our business's peak season. It is imperative that we swiftly fill this position to uphold the highest standards of support for our employee customers. Responsibilities:

• Tier 1 Technical Support will provide first-line technical support to end-users via phone, email, chat, or ticketing system
• Diagnose and resolve software issues related to technology applications and systems
• Escalate unresolved issues to the team SMEs or Leads while maintaining ownership of the support ticket
• Assist in the configuration and maintenance of software applications
• Document support activities, solutions, and procedures for knowledge sharing and continuous improvement
• As a Tier 1 Technical Support, you will collaborate with cross-functional teams to identify and implement enhancements to improve system performance and user experience
• Participate in on-call rotation and provide after-hours support when necessary (FTE Only)
• Stay updated on emerging technologies and industry best practices to enhance technical skills and knowledge
• Maintain a positive and professional demeanor while delivering high-quality customer service to internal stakeholders

Requirements

• 1-3 years of experience in a technology support role, preferably in a corporate environment
• Proficiency in troubleshooting Windows and/or Mac operating systems, Google Workspace, and other productivity applications
• Strong problem-solving skills with the ability to analyze and resolve technical issues independently
• Excellent communication skills with the ability to convey technical information clearly and concisely to non-technical users
• Customer-focused mindset with a commitment to delivering exceptional support and service
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
• (A plus) Relevant certifications such as Salesforce Admin, Google Admin, ITIL v4
• (A plus) Experience with ticketing systems (e.g., ServiceNow, Jira) and ITIL framework

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.