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Resource and Guidelines

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ACKNOWLEDGMENT Of Resource & Guideline Manual The Vail and Beaver Creek™ Ski & Snowboard Schools Resource & Guideline Manual outlines many of the Schools’ guidelines and procedures for its employees. I understand that I am responsible for familiarizing myself with all information it contains, as well as all information set out in the Vail Resorts® Employee Handbook. I understand that I can access the most current version of the Resource & Guideline Manual from any computer with Internet access at instructor.snow.com. I also understand that there will be reference copies of the Resource & Guideline Manual located in each POD and that I may request my own copy from my supervisor. I understand that the Resource & Guideline Manual does not constitute a contract, express or implied, nor is it to be interpreted to be a contract between the school for which I work and myself. I understand that the school for which I work is an at-will employer and that I am hired at-will. Just as I may voluntarily leave at any time, my employment may be terminated at any time, with or without cause, and with or without notice at the option of the school for which I work. No person, other than the Chief Executive Officer has the authority to enter into any employment agreement or agreement regarding benefits with any current or prospective employee. Any such agreement must be in writing, signed by the Chief Executive Officer. I understand that this version of the Resource & Guideline Manual is the most current edition of the Resource & Guideline Manual and supersedes all previously issued editions. I understand that the guidelines and procedures presented may not be all inclusive and may be subject at any time to change or revocation at the sole option of the Vail and Beaver Creek™ Ski & Snowboard Schools.

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VAILRESORTS® EXPERIENCE OF A LIFETIME™ Employee Copy—Acknowledgement of Vail and Beaver Creek™ Ski & Snowboard Schools Resource & Guideline Manual

The Vail and Beaver Creek™ Ski & Snowboard Schools Resource & Guideline Manual outlines many of the guidelines and procedures for employees of the Vail Ski and Snowboard School and Beaver Creek Ski and Snowboard School. I have signed an acknowledgement stating that I understand that I am responsible for familiarizing myself with all information it contains and that I understand that I can access the most current version of the Resource & Guideline Manual from any computer with Internet access at instructor.snow.com or that I may request my own copy from my supervisor.

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Resource and Guidelines

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Resource and Guidelines

VAIL and BEAVER CREEK™ SKI & SNOWBOARD SCHOOLS INSTRUCTOR RESOURCE & GUIDELINES MANUAL WINTER 2011-2012 INTRODUCTION & Mission Statement Congratulations! Your dedication to excellence in instruction and your passion for snowsports has made Vail and Beaver Creek two of the world’s premier winter destinations. This distinction would not be possible without your dedication to our guests and resorts. To our returning staff, we thank you for being nothing less than the best and sharing your passion for our sports with all the people that you come in contact with. To our new staff, we welcome you to a team of instructors whose knowledge and skill is unsurpassed in our industry. Thank you again for your commitment to quality and professionalism in instruction and welcome to a rewarding 2011/2012 season! OUR MISSION: Create lifelong skiers and riders Connect our guests to our lifestyle and passion Challenge ourselves to innovate Celebrate successes It takes an extraordinary blend of knowledge, energy, teamwork and dedication to embody our mission. But, that’s why you’re here, you love what you do and you are capable of passing it along to others. This spirit of sharing, with both your colleagues and our guests, is what develops long-lasting, meaningful relationships and contributes to the vitality of our organization and the community. Our mission is critical to your understanding of why we’re here. Combined with our company values it guides every decision and every action . . . everyday. While our mission is the capstone of this manual, your individual decisions are the key to our success. Let’s take a quick look at the information we’ll be covering throughout this manual. It is divided into seven, easy-to-follow sections: 1) Your Job – Everything you need to know before you put on your uniform, including standards and expectations, and how you fit into the overall hierarchy of instructors. 2) Services & Facilities – Covers information related to other departments you’ll get to know, such as lifts and mountain dining, as well as special privileges like “Milk Runs.” 3) Ski and Snowboard School Amenities – Covers information on school products and amenities, guest appreciation initiatives and Company rental and retail. 4) Disciplinary & Termination Guidelines – This is the fine print! Read carefully to avoid some common pitfalls. 5) Safety – Yours and your guests, is paramount to our success as instructors, both personally and professionally. In other words, it’s extremely important and should be your highest priority at all times. 6) Pay – There are lots of ways to increase your wage, but you have to know the ins and outs of our pay system to maximize your earning power. 7) Appendixes – Outline specific behavioral expectations and include pay rates, pay examples and flex credit allocation. There’s a lot to learn about the services and functions of our organization before you even think about stepping into your bindings for your first day on the slopes. Read carefully – your ability to translate these pages into a meaningful experience for you and your guests is critical to your success as an instructor.

Sincerely, Bobby Murphy Director, Vail Ski and Snowboard School

Jim Kercher Director, Beaver Creek Ski and Snowboard School

THE VAIL AND BEAVER CREEK™ SKI & SNOWBOARD SCHOOLS (Sometimes indicated by V/BC SSS) is the umbrella organization for our specialized schools: Alpine, Snowboard, Children’s, Nordic and Adaptive at both Vail and Beaver Creek Resorts.

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Resource and Guidelines The Vail Resorts Guest Service Credo Every Vail Resorts employee is genuinely committed to providing each guest with an experience of a lifetime. We will: Own it Personalize It Elevate It All Vail Resorts Ski and Snowboard Schools are committed to the following four best practices to help us deliver guest service with consistency. (Definitions for O-P-E are in Section One, Your Job.) Additionally, every department works with its counterparts across the company to guide their service and has similar Epic Service Essentials. Pros Ride with Guests · Pro always rides chairlift with a guest or a student. Interact / Engage Guests in Lift Lines · Pros make a connection with someone who is not an active student while in a lift line. Engage Guests in Need · When possible and specifically when it does not pose a risk to the students in a class – pros will engage with non-student guests who appear to have a need of some sort (e.g., lost, looking at map, looking for help, injured).

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Table of Contents INTRODUCTION & Mission Statement

The Vail Resorts Guest Service Credo

SECTION ONE Your Job Guest Service: Own it - Personalize it - Elevate it Job Summary Professional Performance Expectations for All Instructors Metrics - The Numbers Speak Vail Resorts Competencies Professional Appearance Standards Personal Health & Fitness Communication Tools How Work Is Assigned to Instructors Professional Development & Feedback Performance Summary Status Explanations & Requirements Crossover & Adaptive Crossover Policies PSIA/AASI/ISIA Certification Requirements

SECTION TWO RESORT FACILITIES USED ON A DAILY BASIS Ticket Scanning Lifts Early Morning Runs - “Milk Runs” Private Clubs Mountain Dining At Vail & Beaver Creek The Mountain Information Center (Vail) Adventure Ridge Lost & Found Instructor Locker Rooms Employee Housing

SECTION THREE SKI AND snowboard school AMENITIES Ski & Snowboard School Products & Services School On-Mountain Facilities Private Lesson Guest Appreciation Initiatives Company Rental & Retail

SECTION FOUR DISCIPLINARY AND TERMINATION GUIDELINES

SECTION FIVE SAFETY Your Responsibility Code Smart Sliding Terrain Selection Instructor Health & Safety Accident & Lost Student Protocol Lightning Procedures Out of Bounds Regulations Freestyle Terrain Enforce & Educate Speed or Safety Violators

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Table of Contents Skier Safety Act Workers’ Compensation Policies & Procedures

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SECTION Six PAY AND BENEFITS Pay System Overview Base Wage Policies Base Incentive Systems & Policies How Do I Get Paid? Group Lessons How Do I Get Paid? Private Lessons How Do I Get Paid? Other Pay How Do I Get Paid? Time Cards

SECTION Seven AppendixEs Appendix A: Specific Behaviors Appendix B: Rates, Flex Credits, Additional Pay, Pay Formulas

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SECTION ONE Your Job Guest Service: Own it - Personalize it - Elevate it Own it Our baseline for guest service is very high. We start with higher expectations, and taking Ownership for guest service is the foundation everything else builds on. · Take full responsibility for the guest experience. · Be empowered – do what needs to be done. · If things go wrong (as they sometimes do) fix it. · Pride of Ownership – take pride in your work. · 2% - the little extra efforts get noticed, and make a difference Personalize it Service that is personalized is authentic, not scripted. It is sincere, it comes from within. We want a process to greet every guest, but how we do it can be personalized. · Make the guest feel welcome and comfortable by doing the simple things – use their name, remember returners, and greet and say hello at every encounter. · Make the guest feel comfortable, like they belong and they’re “a local.” They should feel like they are the only one and that they’re connected to Vail. · Find your voice, your way to personalize the guest experience. Elevate it It’s the surprise touch, the unexpected, putting some magic in their day when we can. · Our guest interaction is what defines and differentiates us. It is who we are as a business. · Create remarkable moments, experiences they’ll talk about at home, things they’ll remember and share. · Elevate their time to an “Experience of a Lifetime.” Lift Line Alternating No opportunity to interact with our resort guests presents itself as frequently as using our lift lines, or has as big an impact on how our guests view our schools. It is imperative that we engage our non-school guests in a positive manner and exemplify O-P-E during these short times, sometimes referred to as “moments of truth.” Please pay particular attention to the policy outlined below and represent yourself, the school and your resort to the best of your ability. Express Lane Use for Ski & Snowboard School · Using the Express Lane is a privilege only for instructors with paying students, designated employees approved by management, VIP guests approved by management, and guests with certain disabilities. · Always be polite and use diplomacy when requesting permission to alternate with guests in the regular lanes. · There is no “pecking order” in the Express Lanes – normally it’s “first come first served”; but do allow those with difficulty to go ahead (i.e. small children, disabled guests). · Follow these procedures when alternating: o Assemble all students OUTSIDE the maze. When organized, enter the lane together. o Follow your group at the end, allowing no unauthorized persons to follow the class. o Be polite to confused guests who may find themselves in the Express Lane by mistake – direct them to the appropriate line. o Move to the front of your lesson group to politely ask guests waiting in the regular lane if you may alternate your students. NEVER put your students in the position of asking other guests for permission to alternate. This includes children and teens. It is not appropriate to let your students “practice” alternating themselves under any circ*mstance. o Alternate after every second group in the public lane and be sure to say “thank you.” o If a single is needed, invite a guest from the single’s line to join your group. o Load the lift with the last students in your group. o If your students are of a size, age or ability level, which necessitates the slowing of the lift, alternate your class through as a group. Allow several groups from the public to proceed, and then request permission, explaining why you must take your whole group through the line. · There is no express access when downloading lifts.

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Resource and Guidelines · You may use the Express Lanes in order to get to immediate work assignments (use discretion). · You may not use the Express Lanes to alternate friends, family or any other non-clients. Failure to follow this Express Lane policy could lead to disciplinary action, up to and including suspension, loss of promotable status or termination. Job Summary You are an instructor with the V/BC SSS – quite possibly the greatest job on the planet. The mountain is your office and our eager guests are your clients. You are on the snow more days in a year than even the most passionate snowsports enthusiasts could ever hope for. You and your fellow instructors are part of an elite group that inspires the awe and respect of every instruction program in the country. This admiration does not come by merely wearing our uniform or riding on the best equipment – it comes from taking responsibility for professionalism and adhering to the highest standards of ski and snowboard instruction. It’s about doing your best to bring out the best in your clients, your coworkers and yourself. Our Purpose · Provide our guests with the finest ski and snowboard instruction in the world. · Partner with our resorts and communities to create memorable, exceptional experiences for guests – Experiences of a Lifetime. What You Do · Teach skiing or snowboarding according to contemporary standards established by the V/BC SSS. · Understand and follow everything in this manual, the Vail Resorts Employee Handbook (the “Employee Handbook”) and all other policies of the Company. · Demonstrate clearly and accurately all levels of the alpine, snowboard, Nordic and adaptive skiing or riding model in which you are certified or trained. · Continue your professional growth in teaching and guest service skills. · Help prepare our teaching areas (e.g. ski/boot pack new snow) when receiving Guest Service pay. · Be on time and in the right place for assignments and informational/procedural meetings. · Communicate clearly using the language appropriate for your guests. · Understand and follow the performance expectations outlined in this manual. · Be a team player! Work considerately with all departments within the company. Who Benefits · Internal – o Supervisors, other instructors and coworkers o You’ll be interacting with these people on a DAILY basis · External – Guests o You’ll be responsible for taking a leadership role and promoting camaraderie for the purpose of ski/snowboard instruction on a DAILY basis. o You are responsible for the impression other resort guests have of the school due to their interaction with you and your guests. o You may be evaluated in this area with guest feedback (verbal/written), student return and request rates, as well as supervisor and peer observations. Guest Focus Expectations for All Instructors Simply stated, our mission is to provide our guests an Experience of a Lifetime. Your role in creating and managing that experience is to: Demonstrate outstanding customer service by making a conscious effort to meet and greet all resort guests, effectively manage various types of lessons and act as a role model for clients and coworkers alike. We will provide numerous tools and training to set you up for success, and monitor and measure your performance throughout the season. Measures include guest feedback (verbal and written), observations from your Management Team and trainers, feedback from peers and coworkers, and return, request and rollover rates (if applicable). Key Guest Focus Behaviors (internal and external): · Actively greet and help guests. · Effectively utilize experienced-based learning model. · Effectively manage work schedule. Create

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Be ON TIME to your assigned meeting area. Know services available and effectively assist SSS and resort guests. Follow the V/BC SSS teaching and skiing/riding principles as described in our manuals. Model Company, resort and SSS guest service initiatives. Be a role model of courteous guest service procedures, such as lift-line alternating. Work professionally and considerately with coworkers and other departments. Discourteous, rude or condescending behavior toward other employees will not be tolerated, regardless of the situation.

These Key Behaviors are an overview. Specific behaviors are broken down in the Appendix A. You are responsible for demonstrating all Key and Specific behaviors. Professional Performance Expectations for All Instructors Put yourself in the shoes of one of our guests . . . you have just arrived for your lesson at the V/BC SSS. You’ve traveled a long distance and put up a substantial expense to get here. You know about the instructors’ world-class reputation and you’re expecting a lesson from a qualified professional, whose expertise will create an unforgettable experience for you and your family . . . Our guests expect nothing less than the best. You probably came here for some of the same reasons they did, because you also want an exceptional experience. This reputation makes it our duty to set the industry standard. And, now it’s your responsibility to make sure that these standards are met and exceeded, each time you interact with a guest, peer or coworker. To meet that performance, you are expected to: Embody professionalism in ski and snowboard instruction by following the expectations set forth in this manual, contributing to a positive and productive work environment and taking responsibility for all functions of the job. Key Professional Performance Focus Behaviors: · Accept all assignments/levels, based on your Employment Letter. · Know and demonstrate proper Lift Line Alternating and Express Lane usage (as outlined in section 2) at ALL TIMES. · Scheduling: It is the instructor’s responsibility to work with their scheduling supervisor and submit required days for Christmas through Presidents’ Weekend by December 1. Spring schedules must be finalized prior to Presidents’ Weekend. · Understand and properly use Private Perk cards (as outlined in section 3). · Read, understand and model the contents of this R & G (Resource and Guidelines) manual. · Check Your Computer frequently and know your assigned meeting area. · Be on time for meetings and assignments, and in the right place. · Be ready, willing and prepared to go to another POD or program to teach when necessary. · Adhere to V/BC SSS professional appearance standards. · Consistently display an enthusiastic and positive attitude. · Contribute to a positive, productive work environment. · Be flexible and willing to teach any product. · Take appropriate responsibility for negative guest feedback. · Voice concerns to the appropriate people at appropriate times. · Understand and adhere to policies and procedures of the Company. · Use discretion when relating guest/client stories and/or ski school business to others. · Use personal phones (cell), smart phones (iPhones, Blackberries, etc.) and radios in a discriminating manner. They should not be used during a lesson, unless making specific arrangements for the guest. · Use of iPods, MP3 players and other personal listening devices is prohibited when in uniform or participating in training events or lessons. · Resolve any pay disputes in a timely manner (as outlined in the Pay section of this manual). · Turn in completed, legible class lists daily for record keeping, liability and tracking purposes. · Turn in completed, legible and accurate daily time cards. · Complete documentation for incidents, Workers’ Compensation, 1050 injured student, 1083 lost student and all other forms legibly and within the proper timelines. If you fill out required documents outside of your work day you are eligible for compensation. · Demonstrate efficient time management. Start and stop all lessons on time. Contact a supervisor ASAP if your lesson will go beyond its scheduled finish time. Parents, spouses and friends are looking for your students. Failure to adhere to scheduled start and stop times may lead to disciplinary action. ·

Personal Development Focus Attend required paid training. Create

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Full-time Pros are required to attend 6 hours of offered paid training. Part-time Pros are required to attend 6 hours of offered paid training. Any other training prescribed by management. Prescribed training will be paid. Use equipment that is appropriate and contemporary. Work proactively with supervisors to manage schedule for personal wellness. Maintain current membership in PSIA/AASI or equivalent organization from another country. Participate in V/BC SSS training, PSIA/AASI training and outside performance-related education. Establish personal/professional goals with family leader. Be receptive to feedback and strive to improve performance.

These Key Behaviors are an overview. Specific behaviors follow in the Competencies section and are broken down in Appendix A. You are responsible for demonstrating all Key and Specific behaviors. Metrics - The Numbers Speak Metrics are one of the most relevant, objective and important measures of your performance as a pro. They assess your performance with the guest by your ability to get them back and measure request %, return % and private rollover %. This season, metrics will represent all your contributions and be measured against your peer group (i.e. adult part time, children’s full time etc.). Vail Resorts Competencies Guest Service, Professional Performance Focus and Metrics expectations represent the “what” of the job. The following Competencies address “how” you get the job done, and are shared by all Vail Resorts® employees. Just as with Guest Service, Professional Performance and Metrics, these competencies are represented on the end of season performance review and help paint the picture or your overall performance. The first bulleted areas represent describers of Key Behaviors associated with the competency. Subheadings represent Specific Behaviors. Adaptability/ Flexibility Adapts to change, is open to and generates new ideas, accepts and seeks new responsibilities, handles pressure, adjusts plans to meet changing needs, acts on opportunities. · Open minded. · Anticipates and adjusts to change professionally. · Adjusts to new objectives and products. · Handles pressure and uncertainty. · Seeks new opportunities. Customer Focus – External Guests and Internal Customers Builds customer confidence, is committed to increasing customer satisfaction and exceptional experiences, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers. · Creates exceptional experiences for customers. · Consistently considers customer (external and internal). · Actively seeks customer feedback. · Courteous, conscientious and responsive to customers (external and internal). · Consistently sees customer perspective (external and internal). Decision Making/ Judgment/ Ethics Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others, deals with others in a straightforward and honest manner, maintains confidentiality. · Admits to and learns from mistakes. · Actively seeks input from others. · Does not allow decisions to be biased by personal agenda. · Open and candid, builds trust · Sorts through complex issues. · Considers options, contingencies. · Uses excellent judgment. Quality Results Is attentive to detail and accuracy, is committed to excellence and quality, looks for improvements continuously, targets and achieves Create

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Resource and Guidelines results, prioritizes tasks, overcomes obstacles, accepts accountability. · Demonstrates understanding of current techniques and teaching models. · Attentive to detail and committed to quality. · Consistently accountable for actions. · Manages time, stays focused · Shows commitment to achieving quality results. · Prioritizes well. Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. · Clear on responsibilities, deadlines. · Consistently a team player. · Can handle disagreement and resolve conflict. · Works well in groups and seeks input from others. · Proactive in establishing and fostering an inclusive, respectful work environment. · · · · · · · · · · · · · · · · · · · ·

Communication Focus – Working Together Stay informed by checking instructor computers, your instructor mailbox, attending morning meetings, and using the instructor resource websites: Vail Ski and Snowboard School (www.vailsnowsportsschool.com), Beaver Creek Ski and Snowboard School (www.beavercreekskischool.com or www.beavercreeksnowboardschool.com). Interact positively with other instructors, supervisors, sales staff and other departments. Work with Product Sales, Mountain Ops, Mountain Dining, and other departments to ensure the best possible guest experience. Voice concerns in a constructive manner. Listen to others’ perspectives objectively. Inform – let the right people know in a timely manner. Help and support supervisors. Check the computer for work schedule and correct conflicts with supervisors. Assume responsibility for communicating scheduling needs in advance. Take responsibility to know and understand how to be paid! Arrive ready to work on scheduled days. Demonstrate teamwork by contributing ideas, giving and receiving feedback and being motivated to help when and where needed. Be a team player! Share terrain and hill space and stay aware of what’s happening on the teaching hill. Invite supervisors to ski/ride or socialize with students when appropriate. Follow the “scheduling procedures” as established in the work location. Consult the scheduling supervisor well in advance to schedule days off. Attend communication meetings. Adhere to the commitment/cancellation policy of training and communication clinics sign-up procedures. Ask questions! Work with your supervisors to stay “in the know” especially relating to how and why decisions are made. Use the proper forms in relation to privates for schedule changes, days off, referrals, assignment-to-request, and cancellations to make sure you and your guests are properly taken care of.

Work Environment/ Safety Promotes staff safety through alert, appropriate behaviors and information sharing, participates in safety programs and follows safety guidelines, uses safety equipment provided, and maintains a clean, organized work area. Communicates safety expectations, holds people accountable, provides safety tools/equipment, and follows up on safety issues and/or incidents (mgmt). For further detail on safety, see Section 4 – Safety. · Contributes to creating a positive work environment. · Leads by example. · Reports workplace injuries in a timely manner. · Consistently considers and promotes safety of self and others. · Proactively identifies safety issues/concerns before there is a problem. · Conducts or leads safety training/discussions (e.g. morning meetings) · Takes a leadership role in educating others and speaking positively about our policies and procedures.

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Safety Focus Role model all aspects of safety, including proper use and wearing of your approved snowsports helmet. Participate in safety training. Promote safety with guests and model safety with actions inclusive of the knowledge and use of the “Your Responsibility Code,” Pipe and Park etiquette, and the 4-Ts (see Safety section for details). Always be aware of potential dangers 360 degrees around you. 1050 – Accidents Work to prevent incidents by evaluating risk in advance. Consider skill level, terrain, weather, fatigue and always be aware of and use the 4-Ts (see Safety section). Communicate facts of the incident and avoid judgmental comments, blame or personal opinions. Complete documentation and follow-up procedures as soon as possible. Trained accident investigation personnel will conduct necessary investigations and document the accident per their training. Allow accident investigators to do their jobs and refrain from taking photographs of the accident scene. Children specific: Require the use of safety equipment provided by the parents, such as helmets, sunscreen, eyewear, etc. Prevent collisions by evaluating risk in advance and maintaining situational awareness at all times. Consider skill level, terrain, weather, fatigue and always be aware of and use the 4-Ts (see Safety section). 1083 – Lost Student Organize class and set up parameters so that the whereabouts of your students are known at all times. Review “lost student” (1083) procedures with your students daily. Review Emergency Telephone and cell phone procedures regularly with the class. In the event of a 1083, follow proper procedures immediately and show proper level of concern. Be sure to inform student’s parent if their child was separated from the class or involved in a 1083 incident.

Work Ethic Works productively, meets deadlines, dependable in keeping commitments, completes tasks in a timely manner, punctual attendance at work and meetings, shows consistent effort. · Prepared, punctual and in the right place for work assignments. · Demonstrates consistent effort. · Goes above and beyond expectations. · Good productivity. · Honors commitments. · Meets deadlines, works until finished. · Dependable and reliable. Leadership If your role in the V/BC SSS includes leading training, mentoring other instructors, level leading, or any other opportunity to lead instructors in their development or work, you may also be provided feedback and have your performance reviewed as a leader in the school: Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others, supports values in daily actions and decisions, incorporates mission when planning. · Exemplifies values and supports the Company’s and School’s mission and purpose. · Considers mission and values while planning. · Supports key policies (i.e. helmet policy, safety initiative). · Follows up with or acts on issues raised by team members. · Even handed leadership. · Sets goals and measures performance. · Handles tough issues and seeks understanding. Professional Appearance Standards Pull on, tuck in, zip, Velcro, buckle, nametag on . . . you’ve gone from regular guy or gal to professional ski instructor, and the hero of many of our guests, in a matter of minutes. Take one last look before you exit the locker room, skis in tow, and become a symbol of health, wellbeing, self-respect and skiing excellence. Remember, guests on the mountain see us everywhere – in lift lines, at lunch and on the hill. Somebody is always observing you as a role model – little kids, teenagers, moms and dads, grandparents – and looking for inspiration. Please review the following guidelines and make your best effort to style yourself appropriately in a neat, clean and safe manner.

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Resource and Guidelines Personal Appearance and Hygiene · Appearance Guidelines o Do not smell of smoke or alcohol. o Be clean! You spend lots of time in close proximity to your guests and coworkers, so please take the time and consideration to eliminate breath and body odor. If management must speak to you regarding your personal hygiene, not only will it be embarrassing, but may result in disciplinary action. o All tattoos must be covered so they are not visible. o No smoking or other tobacco or drug use while in uniform during your scheduled work hours. o No chewing gum or tobacco in public areas while in uniform. o Eating in front of guests at inappropriate times is unacceptable. o Drinking alcoholic beverages at any time while in uniform, before, during or after lesson times is strictly prohibited. o Eating in uniform should be limited to dining establishments whenever possible. No eating or drinking at line ups or morning meetings. · Hair o Should be clean and well groomed, and if colored, only natural shades should be used. o No radical, fad hairstyles (including, but not limited to dreadlocks, mohawks, spikes, etc.). o Concealing non-compliant hairstyles under a hat or scarf is unacceptable. o Men:  Long hair must be neatly pulled back and secured in a ponytail and cannot extend past the shoulder blades.  Sideburns must be trimmed (no flares) and above the bottom of the ear. o Women: Style must keep hair out of the face and eyes at all times. · Facial Hair o Well-groomed FULL beards, goatees and mustaches, closely shaped to the face (no more than ¾” long), are acceptable. o Beards, goatees and mustaches must be grown before the start of the season, otherwise, staff must be clean-shaven at all times. o Handlebar or long drooping mustaches are not allowed. o Note: The beard/goatee standard will be reviewed on an annual basis. If it is determined that the policy was not properly adhered to, the policy may be revised at the total discretion of the company. Please comply with these standards and encourage your team members to do the same. As a company we want to provide this kind of flexibility in our policies; however, we cannot and will not compromise the professional appearance standards that our guests expect. o Consequences: To emphasize the importance of maintaining our professional appearance standards we want to ensure the consequences for noncompliance are clearly outlined. Employees who fail to strictly comply with the facial hair standards will lose this privilege and be told to shave their facial hair off or face disciplinary action up to and including termination. · Jewelry o Necklaces should be worn inside the uniform. o Excessive use of jewelry is not appropriate. o All earrings must be tasteful and professional in appearance. The Company has the right to determine what is acceptable in the workplace. o Ear cuffs count as earrings. o One small, tasteful and unobtrusive nose stud is allowed, however all other facial jewelry or other visible body piercing, such as nose rings, tongue studs, earlobe plugs, etc. are not acceptable on male or female staff and may not be worn at work. o Concealing facial jewelry with a bandage or other means will not be permitted. Ski and Ride School Uniform Policy · Skiing/riding prior to morning line up and Instructors who are required to check back for assignments during the day may ski in uniform. This is voluntary activity and is not covered by Workers Compensation. Instructors must realize this activity is a privilege and be very aware of their heightened responsibility of being in uniform and act in a manner befitting the profession. · No smoking or tobacco use in the presence of guests or while in uniform; this includes smoking while riding chair lifts. Employees who smoke during approved breaks must remove their uniform and smoke in a management designated smoking area. · Consumption of alcohol while in uniform or during work hours is prohibited and the use of illegal drugs at any time is prohibited. · Uniforms are the property of the Ski & Ride School and pros must keep them in good condition. · Employees must wear garments provided. Name tags should always be present. Personal ski pants may not be worn as part of the uniform. Employees shall under no circ*mstances loan, give, or sell their uniform to any other person. · Jackets must be zipped at all times. Jackets should be zipped up to the front stripe. Fasten any zippers, snaps and buttons. Create

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Resource and Guidelines · · · · · ·

Promotional clothing may not be worn on the job and/or while in uniform. Pros may wear your PSIA/AASI certification pin from any division or nation. All other pins or manufacturer’s patches are not allowed. Ski/ ride in a manner reflective of the profession. Choose terrain appropriate to your ability and conditions. Role model safety, especially in congested areas and Slow Zones. Follow all directions of Patrol, Mountain Safety and Mountain Management.

On-Mountain Uniform Policy · Alpine/Snowboard Uniform: Jacket and matching insulated uniform pants are the proper outer uniform. o No prior issued (DNA or Fila) uniform pieces are allowed. o Under layers (including soft shells, fleeces, sweaters etc.) should NOT be visible below the hem of the jacket. o The company issued Helly Hanson ball cap and knit cap are the only non-helmet headwear to be worn with the uniform at any time. o No under garments with exposed hoods are allowed. o Gloves must be worn at all times. · Inner pieces of clothing not issued with your uniform should be clean, in good shape and professional. Turtlenecks, mockTs, technical wear, collared shirts, etc. are acceptable. Torn or ratty t-shirts, graphic t-shirts, oversized sports jerseys or any excessively baggy clothing is not acceptable. · In accordance with the Vail Resorts® 6-resort helmet initiative to role model safety for our guests, HELMETS MUST BE WORN AT ALL TIMES when skiing or riding in uniform. Helmets will be provided free of charge for all instructors through Vail Sports and Beaver Creek Sports (one per instructor, a voucher is required – see your supervisor for details and assistance). If you choose to use your own helmet, it must meet industry standards for snowsports use. (Kayak, climbing and biking helmets, and helmets designed for other sports, are not appropriate and will not be allowed.) · All uniform pieces and accessories (hats, gloves, T-necks and sweaters) must be kept clean and neat. The School will provide specially designed washing soap from Helly Hanson. Washing is the responsibility of the instructor. · The following articles should be worn, if needed, underneath the outerwear uniform pieces: knee braces, back braces, water bottles, fanny packs, camelbacks, special utility vests, etc. Backpacks may be worn only when picnicking with guests. · Color coordination of accessories is strongly recommended. Gloves and helmets should complement the uniform. It is at the discretion of management to set the parameters on style and colors of accessories to be worn with the uniform. · Company-issued nametags: o Must be worn at all times on your uniform. o Must have proper first and last names. o Notify your Administrative Assistant to replace a lost nametag. · Sleeves should remain at wrist length at all times. · Uniforms are to be kept in ski/snowboard school lockers and worn only at work. NO issued uniform pieces may be worn off the job for personal use, or to and from work without authorization. · Uniforms may be worn during training clinics only during scheduled work days, EXCEPT for clinics that involve gate/race training or other training/communication sessions where uniforms may be damaged through physical contact. · You should NOT, under any circ*mstances, give or sell your uniform to any other person. You are responsible for all of your uniform pieces. You will be held financially responsible if the exact uniform that was issued is not returned. Skiing/ Riding in Uniform in between assignments and after the work day In general, skiing/riding riding in uniform is only appropriate when in between assignments or after your work day if the following guidelines are followed. The following guidelines will ensure we present the most positive image to our guests and coworkers and apply whenever you are between assignments or after your work day: · Possess current PSIA/ AASI Level 2 or 3 certification (or international equivalent). · Receive approval from your General Manager and Training Supervisor/ Product Manager (if not minimum level 2). · May NOT use Express Lanes. · May NOT wear your uniform on a day off. · Ski/ride in a manner reflective of the profession. · Choose terrain appropriate to your ability and conditions. · Role model safety, especially in congested areas and Slow Zones. · Follow all directions of Patrol, Mountain Safety and Mountain Management. · You may wear your uniform in a training clinic if the clinic occurs on a scheduled work day. You are expected to return to work if requested by a supervisor or the trainer.

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Resource and Guidelines Beginner Area Uniform Policy (GP base area, LH base area, Vail Chair 15, BC base area and BC Buckaroo Express & Chair 2) At the beginner areas the following may be worn with the uniform pants: · The issued Helly Hanson soft shell or insulated jacket may be worn, with nametag, in the beginner area. · On warm days, a company-approved long or short sleeved plain white or black collared or mock-T shirt. · Personal pieces (such as the DNA soft shell, Marmot SSS jacket or Birds of Prey DNA jacket) are not acceptable. · Helmets are required to be worn in beginner areas when you are clicked-in or strapped-in to your skis or snowboard. Personal Health & Fitness One of the keys to success as an instructor is taking good care of yourself. Throughout the season, you will come into contact with germs from all over the world, not to mention the possibility of injury. While you’ll undoubtedly catch a cold or encounter some aches and pains at some point, there’re lots you can do to prevent frequent occurrences. We encourage you to participate in a physical conditioning program at one of the local fitness centers (Avon Rec Center, Cascade Club, Vail Athletic Club, The Racquet Club, The Homestead Club), or consult your supervisor or physician for things you can do at home to stay in shape. And anyone can tell you that staying well hydrated and getting lots of rest are keys to good health in this high altitude environment. Remember, we live and work in conditions where staying healthy is a challenge, so make every effort to take care of yourself – no one wants to miss a powder day! In the event you are injured or sick, book days off and discuss these problems with your supervisor. In the event you need to call in sick, it is imperative you contact a supervisor, admin or product sales agent in person. DO NOT leave a message that you can’t make it in. Supervisors and admins may not get to their messages until well after lessons have left for the day. Communication Tools Part of being a good instructor is being flexible and adapting to changing schedules, mountain conditions, locations, regulations, etc. For instance, you may have thought you were teaching group lessons, when you were actually assigned a private lesson at the last minute. The only way of knowing whom your client is and where and when you’re supposed to meet is by checking your schedule. Or maybe you thought you were training on Wednesday, but the session was cancelled. You wouldn’t know unless you checked your mailbox. And finally, you might be invited to a social event, but if you weren’t at morning meeting, you’ll be sitting at home tonight while everyone else gets together. Stay in the know with the following communication tools: · Instructor messaging in the computer. · E-mail, “E-News.” · Bulletin boards and communication notebooks (individualized by PODs and programs). · Morning meetings and morning meeting notes. · Facebook or other social media used by your POD. · Family Communication Meetings. · General POD-specific communication meetings scheduled randomly as needed during the season. · The Vail Ski and Snowboard School website: www.vailsnowsportsschool.com. · The Beaver Creek Ski and Snowboard School websites: www.beavercreekskischool.com or www.beavercreeksnowboardschool. com. REMEMBER – You may approach any supervisor, manager or director at any time should you have questions or issues you’d like to discuss. If we don’t know the answer, we’ll find it and get back to you. How Work Is Assigned to Instructors The goal of the school and every supervisor is to make the best match between the guest and instructor and provide the guest the most exceptional experience possible. Your supervisor will always do his or her best to accommodate a guest’s needs and match them with an instructor who possesses the necessary skills to support the experience, and ultimately sell more lessons. While status is the first consideration, it is not the only qualifying factor. When selecting instructors for privates, classes, workshops, etc. our goal is to “select the best instructor for the assignment.” This may mean, for instance, that an S5 instructor who speaks Spanish may get a lesson with a Spanish-speaking guest ahead of an S2 instructor who is not bilingual. Or, an instructor with experience and training with children may be booked ahead of a higher status instructor if the lesson contains a child or family element. If you have questions or concerns about how any assignment was made, please talk to your supervisor for clarification. They will be happy to walk you through their process and provide any coaching, guidance, and training recommendations if necessary. Let’s take a closer look at how your supervisor factors in the following to make the best match possible . . .

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Resource and Guidelines Status The priority order is as follows: Priority 1 2 3 4 5 6 7 8 9

Status S1 S2 S3 – Emeritus S4 S5 S6 PTP PT PTH

Skill Competency · Experience or accreditation teaching children for child or family privates. · Skill sets or experience related to specific products (i.e. Max 3, Her Turn, Talon’s Challenge, Master Camps etc.) · Guest requests for certain skill, language or other profiles will be considered. · An instructor whose primary discipline (Alpine, Snowboard) matches a student request will be selected before a crossover instructor. · If crossover instructors must be considered for the assignment, the following factors are considered: o Crossover discipline level. o Teaching ability. o Skiing/riding ability. o Certification level. o Participation in training. o Special qualifications including, but not limited to, crossover certification (Snowboard, Alpine, Adaptive, Nordic, CS-2 [formerly Children’s Accreditation]), language skills, Coaches Certification, Teaching Certificate, etc. Past Performance · Sales record (Return/Request/Rollover performance) · Overall attitude with peers, guests and management. · Timeliness and professionalism. · Guest feedback. · Willingness to teach the product/student type. · Children and families represent a majority of our business and an ever-growing aspect of private lessons, especially in the “adult” programs. Be kid friendly! Requests or Returns · A guest’s request to return to the same instructor is accommodated whenever possible. · When class lessons are combined, the instructor with the most returns or highest percentage of returns typically gets the class, although this is not always the case. · Based on other selection criteria, students may be placed with another instructor. Days Scheduled On · An effort is made to keep guests with the same instructor for multiple lessons during a stay (i.e. daily lessons, or regular lessons over the course of a season – this is especially important for level 1 students). · Instructors scheduled for multiple days on will have priority in this situation. Professional Development & Feedback One of the major benefits of working at a world-class resort is the opportunity to get feedback and advice from expert ski and snowboard trainers. We are lucky to be home to many top PSIA/AASI professionals, who are willing to provide you with guidance as you work toward personal and professional improvement. Here’s how we formally evaluate your performance and provide you with tools to aid in your development: The Feedback Process Instructors are divided into “Family Groups” within their POD. Your family leader (supervisor) is your point supervisor for the following performance-related communication: Create

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Resource and Guidelines Job performance expectations are shared with you in written form in this manual. We will provide all instructors with a formal performance summary review each season. Your management team will get together as a group to review staff performance. Your family leader will complete the Instructor Performance Review on all family members after this review. The Instructor Performance Review will become part of your personnel file in the Human Resources Office. The annual merit increase, if any, on each instructor’s Base Wage will be determined by the Overall Rating on the Instructor Performance Review. · A copy will be sent to you prior to May 31, 2012. · First year instructors and any instructors with performance concerns may be scheduled for a verbal or written review at both mid and end of season or at such other times as management may determine. Time spent outside your work day in a coaching or discipline session will be paid at the Guest Service rate. · · · · · ·

2011-2012 Instructor Performance Review Form: Please see the 11-12 Performance Review Form on instructor. snow.com. Below are the current rating categories and criteria descriptions. Please familiarize yourself with the descriptions as they outline the behavioral expectations that will be evaluated on your review form.

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Resource and Guidelines Performance Summary Vail Resorts Competencies The Vail Resorts competencies are worth 40% of the overall performance review. All competencies will be given equal weighting. This section of the performance document is for clarifying expectations around how employees should do their jobs. Leadership Competencies: In addition to the Vail Resorts Competencies, there are two leadership competencies that are required for daily supervisors

Adaptability / Flexibility Adapts to change, is open to and generates new ideas, accepts and seeks new responsibilities, handles pressure, adjusts plans to meet changing needs, acts on opportunities. Manager Rating: None Selected Manager's Comments:

Customer Focus - External Guests and Internal Customers Builds customer confidence, is committed to increasing customer satisfaction and exceptional experiences, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers. Manager Rating: None Selected Manager's Comments:

Decision Making / Judgment / Ethics Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others, deals with others in a straightforward and honest manner, maintains confidentiality. Manager Rating: None Selected Manager's Comments:

Quality Results Is attentive to detail and accuracy, is committed to excellence and quality, looks for improvements continuously, targets and achieves results, prioritizes tasks, overcomes obstacles, accepts accountability. Manager Rating: None Selected Manager's Comments:

Teamwork Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere. Manager Rating: None Selected Manager's Comments:

Leadership Competencies

The leadership competencies are required for those with direct reports and optional for those without. If you would like to select a leadership competency, select "applicable" from the blue drop box; click the arrow. Leadership Applicable Leads through change and adversity, makes the tough call when needed, builds consensus when appropriate, motivates and encourages others, supports values in daily actions and decisions, incorporates mission when planning. Manager Rating: None Selected Manager's Comments:

Strategic Thinking / Management Not Applicable Creates and communicates a long-term vision, balances short and long term goals, keeps own and team’s work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans. Manager Rating: None Selected Manager's Comments:

Performance Summary Currency: Cert level/ equivalent: Work commitment: Verbal Warning: Written Warning: Req'd Train Complete:

Summary Data Yes

Yes

Hours Worked Total Credits Private Hours Class Students Referrals

Summary Action Previous:

Change in Status: Yes Based On: No Rehire: Based On: Wage Freeze Based On:

Proposed:

Performance Action Plan, as attached:

Manager's Summary

Employee's Comments:

Overall Rating:

Does Not Meet Expectations

Employee's signature & date

Supervisor's signature & date

Entered into HR data base by & date

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Resource and Guidelines

Overview

Vail Resorts FY10 Seasonal Performance Review

This performance document will be completed by all seasonal employees who do not have access to SuccessFactors. Additional instructions and resources are provided in the worksheet tabs. If your text does not fit in the space provided, you can manually expand a text box by stretching the row.

Employee and Review Information Employee Name: Manager: Employee Title:

Employee ID: Manager ID: Department: Location: Review Date:

Most Recent Hire Date:

Review Period:

Performance Goals

The performance goals are worth 60% of the overall performance review.

Total Weight:

Other-Job Specific (Guest Focus)

Goal: Measure: Demonstrates outstanding customer service by making a conscious effort to meet and Daily observations from Management Team, Guest Comment greet all resort guests, effectively managing various types of lessons and acting as a role Cards model for clients and coworkers alike. Manager Rating:

100% Weight: 25%

None Selected

Manager's Comments:

Other-Job Specific (Professional Performance Focus)

Goal: Measure: Embodies professionalism in Snowsports instruction by following the expectations set Resource & Guidelines Manual Policies and Procedures forth in the Resource & Guidelines Manual, contributing to a positive and productive work environment and taking responsibility for all functions of the job. Manager Rating:

Weight: 25%

None Selected

Manager's Comments:

Other-Job Specific (Metrics)

Goal: Meets all targets within financials/metrics for: Request %, Return % and Rollover % Manager Rating: Manager's Comments:

Measure: To receive an achieves expectation, the following must be met Request % Return % Rollover %

None Selected

Instructor rates per RPOS data for performance period are as follows: Request % Return %

Weight: 50%

Rollover %

Individual Development Plan

Title:

Description: Manager Rating:

None Selected

Performance Rating Categories

Vail Resorts has a description based rating scale versus numbers. This scale will include five levels that clearly define differences in performance. The ratings are meant to acknowledge the goal performance and competency demonstration that has been achieved over the performance season. The performance ratings and corresponding definitions are: Greatly Exceeds Expectations – Employee demonstrates exceptional performance in this goal/competency. For overall performance, the employee demonstrates exceptional performance in most or all areas of responsibility. Employee consistently achieves goals beyond expectations. Accomplishments were made in unexpected areas. Exceeds Expectations – Employee often exceeds performance expectations in this goal/ competency. For overall performance, the employee often exceeds performance expectations in multiple areas of responsibility. Employee frequently accomplishes goals above expectations. Achieves Expectations – Employee meets performance expectations for this goal/competency. For overall performance, the employee meets performance expectations and fulfills all position responsibilities. Employee is fully competent within the position and may on occasion generate results above expectations. Meets Most Expectations – Employee meets the majority of but not all performance expectations for this goal/competency. For overall performance, the employee meets the majority of performance expectations but falls short of fulfilling all position responsibilities. Meets Some Expectations – Employee does not adequately meet performance expectations and performance is below that expected in this goal/competency. For overall performance, the employee does not adequately meet performance expectations and results are below that expected. Employee does not fulfill position responsibilities.

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Resource and Guidelines Status Explanations & Requirements What Is “Status”? We have nine statuses, or groups, that indicate your ranking within the V/BC SSS. Status is used to help determine private lesson booking priority and class assignments, and determines base incentive tiers. Full-time statuses are Status 1(S1), Status 2 (S2), Emeritus (S3), Status 4 (S4), Status 5 (S5) and Status 6 (S6). S1, S2, S3 – Emeritus, S4 and S5 are promotable statuses. Part-time statuses are Part Time Priority (PTP), Part Time (PT) and Part Time Holiday (PTH). If you are a full-time new hire instructor, you will automatically be placed in S6. It’s important to note that meeting the requirements for a promotable status (S 1-5) does not guarantee promotion – it is up to the discretion of management to assign you to a new group based on performance and business need. In order to maintain a promotable status, you must meet these same criteria. Instructors in promotable statuses are looked to by our staff and are expected to role model appropriate professional behavior in all aspects of Guest Focus and Professional Performance Expectations, Vail Resorts Competencies and the guidelines and policies outlined in this manual. Failure to do so may result in reduction of status or lack of promotion to a higher status. If you have any questions about this information, please do not hesitate to ask your family leader or another supervisor. It is critical to your current and future success that you understand Status and how it is achieved and maintained. Status descriptions and details below are also outlined in your Employment Letter for the 2011-2012 season. 450 Benefit Hour Requirement – Full-Time Instructors All employees must meet certain requirements to maintain full-time status and associated benefits. If you are a full-time, seasonal instructor you must accumulate 450 benefit hours by April 11, 2012. Of those hours, 270 must be accrued before Feb. 29, 2012. Failure to meet the requirement will result in loss of full-time status and all associated benefits effective the first day of the following month. All references to minimum benefit hours worked include hours earned (i.e. 1/2 day = 4 benefit hours, full day = 8 benefit hours) prior to April 11, 2012. Benefit and work hours will accrue toward the 450 hours to maintain Group 2 (full-time) status and associated benefits for the company. However, as with all employees, the earning of benefit hours toward PTO and other benefits is capped at 40 hours per week. Credit toward the 270/450 threshold will be given to overtime hours once actual work hours pass 40. Once an instructor passes 40 benefit hours, they will receive either 40 benefit hours or actual work hours, whichever is greater. For example: · An instructor who works 5 days of privates (6.5 hrs. x 5) would have 32.5 work hours and be credited with the greater number of 40 benefit hours, which accrued at 1.33 per work hour and were capped at 40. · Similarly, an instructor who worked 6 days of privates (6.5 hrs. x 6) would have 39 work hours and be credited the greater number of 40 benefit hours, which also accrued at 1.33 per work hour and also were capped at 40. · If that same instructor worked 7 days of privates (6.5 hrs. x 7), they would have 45.5 actual work hours and 40 benefit hours (also earned at 1.33:1 and capped at 40); they would receive credit for the greater number of 45.5 actual work hours toward 270/450. Status Requirements Status 1 (S1) This Status maintains the highest booking priority throughout the season and has a 4-hour wage guarantee from Dec. 17, 2011-April 7, 2012. Any instructor who meets the criteria for promotion as defined in this manual is eligible to be promoted into S1. To maintain S1 Status from season to season, an instructor must meet the following criteria for maintaining a promotable status: · Current Level 3 PSIA/AASI certification or ISIA equivalent; 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups as the need arises. · Must be available to work the “dates commitment” per Employment Letter. · Required to work a minimum of 450 benefit hours during the course of the season. · Must meet the credits requirement. Privileges o Guaranteed pay: Will receive a minimum pay of four times your hourly base wage (excluding base wage incentives) Dec. 17, 2011-April 7, 2012. You must be scheduled to work that day and willing to take any assignment in order to be eligible for guaranteed pay. o May choose not to be given private lesson assignments during required work dates as described in Employment Letter Create

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Resource and Guidelines until 5 p.m. the day before. If you choose this option, you will not be eligible for guaranteed pay during those periods. o Will be eligible for a higher base rate incentive than any other status. o Will have top booking priority. Promotion and Maintenance · Adult & 7-teen Program instructors must have current PSIA/AASI Level 3 certification or ISIA equivalent. 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). · Instructor Performance Review requirements: o Cannot be subject to formal disciplinary action* within the current season. o Cannot receive a score of ‘Meets Some Expectations’ in either of the following metric dimensions:  Group lesson metric  Private lesson metric o Cannot receive two ‘Meets Most Expectations’ in the metric dimensions. o Must receive a “yes” in training credit requirements. o Must meet the credits requirement for the status. Status 2 (S2) This status maintains the second highest booking priority throughout the season and has a 4-hour wage guarantee from Dec. 17, 2011-April 7, 2012. Any instructor who meets the criteria for promotion as defined in this manual is eligible to be promoted into S2. To maintain S2 Status season to season, an instructor must meet the following criteria for maintaining a promotable status: · Current Level 3 PSIA/AASI certification or ISIA equivalent; 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups as the need arises. · Must be available to work the “dates commitment” per Employment Letter. · Required to work a minimum of 450 benefit hours during the season. · Must meet the credits requirement. Privileges o Guaranteed pay: Will receive a minimum pay of four times your hourly base wage (excluding base wage incentives) Dec. 17, 2011-April 7, 2012. You must be scheduled to work that day and willing to take any assignment in order to be eligible for guaranteed pay. o May choose not to be given private lesson assignments during required work dates as described in the Employment Letter until 5 p.m. the day before. If you choose this option, you will not be eligible for guaranteed pay during those periods. o Will have second highest booking priority. Promotion and Maintenance · Adult & 7-teen Program instructors must have current PSIA/AASI Level 3 certification or ISIA equivalent. 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). · Instructor Performance Review requirements: o Cannot be subject to formal disciplinary action* within the current season. o Cannot receive a score of ‘Meets Some Expectations’ in either of the following metric dimensions:  Group lesson metric  Private lesson metric o Cannot receive two ‘Meets Most Expectations’ in the metric dimensions. o Must receive a “yes” in training credit requirements. o Must meet the credits requirement for the status. Status 3, Emeritus (S3) Instructors who have been S1/S2 instructors (formerly OPA/A-Status) for a minimum of 10 seasons are eligible to move to this status when they have decided to reduce their work commitment. An instructor must meet the criteria for promotion as described in this manual to be eligible for S3 Status. To maintain S3 Status from season to season, an instructor must meet the following criteria for maintaining a promotable status: · Current Level 3 PSIA/AASI certification or ISIA equivalent; 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). Create

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Resource and Guidelines · · · · · ·

10+ years previously at S1/S2 Complete mandatory training and other prescribed training. Must be available to work the “dates commitment” per Employment Letter. Must be prepared to work in other programs and other locations, with a variety of age groups, as the need arises. Required to work a minimum of 450 benefit hours during the season. Must meet the credits requirement. Privileges o Guaranteed pay: Will receive a minimum pay of four times your hourly base wage (excluding base wage incentives) during peak business times of the season (Dec. 27 – Dec. 31, Feb. 18 – 20, March 11 – April 7). You must be scheduled to work that day and willing to take any assignment in order to be eligible for guaranteed pay. o You must be scheduled to work for the day in order to be eligible for guaranteed pay. o May choose not to be given private lesson assignments during required work dates as described in Employment Letter until 5 p.m. the day before. If you choose this “self-schedule” option, you will not be eligible for guaranteed pay during those periods. o Will have third highest booking priority.

Promotion and Maintenance · Must have been an S1/S2 instructor, in good standing, for a minimum of 10 years. · Adult & 7-teen Program instructors must have current PSIA/AASI Level 3 certification or ISIA equivalent. 3-6 Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent & PSIA CS-2 (formerly Children’s Accreditation). · Instructor Performance Review requirements: o Cannot be subject to formal disciplinary action* within the current season. o Cannot receive a score of ‘Meets Some Expectations’ in either of the following metric dimensions:  Group lesson metric  Private lesson metric o Cannot receive two ‘Meets Most Expectations’ in the metric dimensions. o Must receive a “yes” in training credit requirements. o Must meet the credits requirement for the status. Status 4 (S4) This status recognizes instructors who are not PSIA/AASI Level 3 certified, but otherwise meet the same criteria as a higher status instructor. This is the highest status that can be achieved by a Level 1 or 2 certified instructor. To be considered for promotion into S4, instructors must meet the following criteria: · Current Level 1 PSIA/AASI or ISIA equivalent. · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups as the need arises. · Must be available to work the “dates commitment” per Employment Letter. · Required to work a minimum of 450 benefit hours during the season. · Must meet the credits requirement. Promotion and Maintenance · Level 1 PSIA/AASI or ISIA equivalent. · Instructor Performance Review requirements: o Cannot be subject to formal disciplinary action* within the current season. o Cannot receive a score of ‘Meets Some Expectations’ in either of the following metric dimensions:  Group lesson metric  Private lesson metric o Cannot receive two ‘Meets Most Expectations’ in the metric dimensions. o Must receive a “yes” in training credit requirements. o Must meet the credits requirement for the status. Status 5 (S5) This status may be achieved only through promotion and has booking priority over S6. Instructors who meet the criteria for promotion as defined in this manual are eligible for promotion into S5. To maintain S5 Status from season to season an instructor must meet the following criteria for maintaining a promotable status: · Current Level 2 PSIA/AASI or ISIA equivalent; 3-6 Program instructors must have current PSIA/AASI Level 1 certification. · Complete mandatory training and other prescribed training. Create

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Resource and Guidelines · · · ·

Must be prepared to work in other programs and other locations, with a variety of age groups as the need arises. Must be available to work the “dates commitment” per Employment Letter. Required to work a minimum of 450 benefit hours during the season. Must meet the credits requirement.

Promotion and Maintenance · Adult & 7-teen Program instructors must have current PSIA/AASI Level 2 certification or ISIA equivalent; 3-6 Program instructors must have current PSIA/AASI Level 1 certification. · Instructor Performance Review requirements: o Cannot be subject to formal disciplinary action* within the current season. o Cannot receive a score of ‘Meets Some Expectations’ in either of the following metric dimensions:  Group lesson metric  Private lesson metric o Cannot receive two ‘Meets Most Expectations’ in the metric dimensions. o Must receive a “yes” in training credit requirements. o Must meet the credits requirement for the status. Status 6 (S6) Instructors are hired into this status based on available openings. To maintain S6 Status from season to season, an instructor must meet the following criteria for maintaining status: · Complete mandatory training. · Must be prepared to work in other programs and other locations, with a variety of age groups as the need arises. · Must be available to work the “dates commitment” per Employment Letter. · Required to work a minimum of 450 benefit hours during the season. · There is no credit requirement for this status. Part Time Priority (PTP) Instructors who will work less than 450 benefit hours and more than 30 days are hired into this status. To maintain PTP Status from season to season, an instructor must meet the following criteria for maintaining status: · Current Level 1 PSIA/AASI or ISIA equivalent. · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups, as the need arises. · Must work a minimum of 30 days and be available to work the “dates commitment” per Employment Letter. · Instructors in this status will have booking priority over Part Time (PT) and Part Time Holiday (PTH) statuses. · Your schedule must be submitted and agreed upon no later than Dec. 1. Part Time (PT) Instructors who will work less than 450 benefit hours and more than 15 days (minimum 100 hours) are hired into this status. To maintain PT Status from season to season an instructor must meet the following criteria for maintaining status: · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups, as the need arises. · Must work a minimum of 15 days (minimum 100 hours) and be available to work the “dates commitment” per Employment Letter. · All “Spring Only” instructors are required to work a minimum of 15 days (minimum 100 hours) between Feb.18, 2012 and April 15, 2012. (Paid training days will count toward the “Spring Only” 15 days [100 hours] commitment.) · Instructors who are pre-booked 15 days (minimum 100 hours) of request privates by Dec. 1 will be considered to have met their commitment. · Your schedule must be submitted and agreed upon no later than Dec. 1. Part Time Holiday (PTH) Instructors who work a minimum of 7 days (minimum 50 hours) but not more than 14 days (less than 100 hours) are hired into this status. Instructors must have been previously employed by the V/BC SSS to be eligible for this status. PTH instructors will receive a season ski pass. To maintain PTH Status from season to season, an instructor must meet the following criteria for maintaining status: · Complete mandatory training and other prescribed training. · Must be prepared to work in other programs and other locations, with a variety of age groups, as the need arises. · Must be available to work at least 7 days (minimum 50 hours).

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Resource and Guidelines Vail/Beaver Creek Ski & Snowboard School Credit Requirements for the 2011/2012 Season

S3 (Emeritus)

ADULT ALPINE

565

485

250

565

355

n/a

ADULT SNOWBOARD

510

455

225

510

310

n/a

CHILD ALPINE

605

495

270

605

365

n/a

CHILD SNOWBOARD

490

460

220

490

315

n/a

3-6 ALPINE

635

575

285

635

435

n/a

NORDIC

450

350

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Crossover & Adaptive Crossover Policies While most of us are grateful to be good at just one snowsport, there are quite a few instructors who are blessed with dual-discipline talents. If you are skilled enough to teach outside of your primary discipline, please carefully review the following policies, as they’re imperative to maintaining our skiing/riding standards. If you are new to the crossover system, be aware that you have to be a PSIA/AASI Level 6 at your secondary discipline prior to attending any crossover clinic, in addition to fulfilling these requirements: · Obtain approval from a training supervisor, program supervisor or program coordinator. · Complete a full day (6 hours) V/BC SSS Crossover Verification clinic. · Fulfill auditing/clinic requirements per crossover trainer’s assessment (e.g., audit a class). Crossover clinics consist of: · Riding/skiing improvement. · Terrain use and progressions. · Establishing your teaching discipline level and riding/skiing level. · Future training recommendations. If you want to begin training for crossover, but are not a strong Level 6 in your secondary discipline, you can take public class lessons or instructors-only classes on your days off. You may receive clinic credit if you meet with your training or program supervisor to discuss your progression. Note: You will not be compensated or covered by Workers’ Compensation when taking lessons to improve your ability. If you were verified for crossover in the past, but are not PSIA/AASI certified (minimum Level 2) or Adaptive PSIA certified (Level 1), you must attend a half-day refresher clinic and be verified by your trainer or supervisor prior to crossover teaching this season. Refresher training includes riding/skiing improvement, teaching discipline levels, updated teaching methods, recommendations for follow-up training and auditing. Please contact your supervisor for a training schedule. If you are currently Level 2 PSIA/AASI certified, Level 1 PSIA Adaptive certified or the international equivalent in your secondary discipline, you are exempt from V/BC SSS crossover training, though we do encourage you to attend clinics to improve your knowledge, teaching, riding or skiing skills. To maintain your snowboard crossover status you must attend the half-day refresher clinic every season. If you have questions or comments

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Resource and Guidelines regarding the current crossover system, contact a supervisor. Note: Further training and qualifications are necessary for cross-country skiing. Special training is mandatory for Nordic backcountry. If you teach Telemark on the mountain, please contact your Nordic program so they can accurately track when those lessons go out. Adaptive-specific: You must attend a full day (6 hour) clinic for any of the Adaptive disciplines: · Mono, bi and dual skis · 3-track and 4-track · Cognitive · VI/Blind These clinics include adaptive teaching methodologies, terrain use and progressions as well as future training recommendations. Instructors with adaptive certifications earn additional pay when teaching private lessons. To maintain your adaptive crossover status you must attend an adaptive discipline specific clinic every season. If you have questions or comments regarding the current crossover system, contact a supervisor. PSIA/AASI/ISIA Certification Requirements All instructors are advised to obtain membership and certification with the Professional Ski Instructors of America, the American Association of Snowboard Instructors or the International Ski Instructors Association. For status promotion and maintenance purposes, certification is not an option and all instructors are required to: · Have necessary current certification for the status. · Be in good standing (dues paying member) with PSIA/AASI/ISIA. · Keep up-to-date in education requirements (PSIA/AASI educational requirements are met by attending one 2-day clinic every two years). · Instructors who earn PSIA certification are eligible for a Professional Development Reimbursem*nt. See Pay & Benefits for details. All ISIA instructors who are not required to participate in their home country’s education maintenance program/system must register as members of PSIA/AASI. An ISIA instructor in a promotable status who falls into this category must attend at least one PSIA/AASI 2-day educational clinic every two years. A photocopy of your proof of certification or registration will be kept on file in each POD. Ski and Snowboard School Directors and General Managers will function as a pay and status review board to consider unique circ*mstances and to strive for consistency and fairness.

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Resource and Guidelines

SECTION TWO RESORT FACILITIES USED ON A DAILY BASIS As a uniformed employee of V/BC SSS, you are the personification of the resort. Guest relations is part of your job, and you’ll find that people both in and out of your lesson are going to ask you several questions. While most of your communication will be related to the lesson you’re giving, you also need to know answers to questions like, “Where’s the closest restroom?”, “How do I get to this trail?”, “What time does this lift close?” and many, many more. It’s your responsibility as a representative of the resort to know these answers and communicate them effectively to our guests. Read on to learn about some of the basic services and facilities you and your guests will be using every day, as well as how you can find additional information or direct a guest to the appropriate department. Many employee perks are also included in the following pages, so read carefully! Ticket Scanning The ticket scanners are the gatekeepers of the mountain. It is his or her responsibility to scan every pass or ticket of every guest, every time. Vail and Beaver Creek use Radio Frequency Identification (RFID) technology with all passes. RFID allows passes to be scanned from inside the individuals’ clothing without having to physically show them. Please assist your guests with pass placement (lanyard is recommended) as this is key to success with RFID. It is your responsibility to cooperate with the scanners by making your pass and your students’ passes/ tickets accessible. Begin by making sure that each of your students has the appropriate pass or ticket. Please resolve any pass/ticket issues before getting in the lift line. Should your guest’s pass/ticket not scan properly, follow the instructions of the scanner. Please be patient – the scanner will do his/her best to solve the problem immediately and get you on your way. If complications arise, please request the help of the Lead Scanner. In the event of a conflict with you or your guests, your supervisor will be contacted. Remember to use courtesy and discretion in resolving ticket matters – positive interaction is expected. Other ticket guidelines are as follows: All beginner students must have a Beginner Lift ticket. · At Lionshead, this allows a guest to ride up and down the Gondola and the use of Chair 15 and the Magic Carpets. · At Golden Peak, this allows full day use of Chair 12 and the Magic Carpet. At the Vista Bahn, guests must be accompanied by an instructor, and have a “valid with instructor only” ticket. · At Beaver Creek, this allows the use of Buckaroo Express, Chair 2, the Magic Carpets. At the Centennial Express, guests must be accompanied by an instructor, and have a “valid with instructor only” ticket. NOTE: If a student has an ALL LIFTS ticket of any kind, and only uses lifts designated for beginners, he or she is entitled to a same day refund. To obtain a refund for your guest, accompany him or her to the Ski & Snowboard School Sales Office. A supervisor will refund the difference in price between an ALL LIFTS and a BEGINNER LIFT ticket. **Please remember that every time you load a base area lift, all lift tickets, including your pass, must be scanned. Lifts As an instructor, you are more visible in the lift area than almost anywhere else on the mountain. Remember to be organized, courteous and safe. Everyone wants to get to the top of the lift quickly, and your cooperation is an important part of the process. Generally, the instructor should ride up with the last group of students in order to facilitate merging with the public, and to ensure that all students load the lift. However, there are exceptional situations where it is more advantageous for the instructor to ride up first, to assist with unloading at the top. Express Lane Use for Ski & Snowboard School · Using the Express Lane is a privilege only for instructors with paying students, designated employees approved by management, VIP guests approved by management, and guests with certain disabilities. · Always be polite and use diplomacy when requesting permission to alternate with guests in the regular lanes. · There is no “pecking order” in the Express Lanes – normally it’s “first come first served”; but do allow those with difficulty to go ahead (i.e. small children, disabled guests). · Follow these procedures when alternating: o Assemble all students OUTSIDE the maze. When organized, enter the lane together. o Follow your group at the end, allowing no unauthorized persons to follow the class. o Be polite to confused guests who may find themselves in the Express Lane by mistake – direct them to the appropriate Create

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Resource and Guidelines line. o Move to the front of your lesson group to politely ask guests waiting in the regular lane if you may alternate your students. NEVER put your students in the position of asking other guests for permission to alternate. This includes children and teens. It is not appropriate to let your students “practice” alternating themselves under any circ*mstance. o Alternate after every second group in the public lane and be sure to say “thank you.” o If a single is needed, invite a guest from the single’s line to join your group. o Load the lift with the last students in your group. o If your students are of a size, age or ability level, which necessitates the slowing of the lift, alternate your class through as a group. Allow several groups from the public to proceed, and then request permission, explaining why you must take your whole group through the line. · There is no express access when downloading lifts. · You may use the Express Lift Lanes in order to get to immediate work assignments (use discretion). · You may not use the Express Lift Lanes to alternate friends, family or any other non-clients. Failure to follow this Express Lane policy could lead to disciplinary action, up to and including suspension, loss of promotable status or termination. Loading If you have any questions or are unfamiliar with the loading procedures, ask the lift operator. · Before riding a lift, make sure all students have been properly instructed in the loading, riding and unloading of that lift. Ask the question, “Are you familiar with riding this lift or this type of lift?” · Provide first-time riders with complete instructions on the entire procedure, especially when they cannot see the unloading station. · When teaching higher level classes you should verify that all the students in the class are familiar with loading and unloading, and provide instructions if necessary. · Allow the lift attendant to give necessary assistance to adults and children once the students enter the loading area. · Pay attention when loading yourself! · In ALL but exceptional cases, you should ride behind the class. This allows you to: o Supervise the class. o Instruct students in the usage of the lift. o Assist with the alternating of your class into the lift line. (See exceptions above, under alternating procedures.) · Try to ride with each member of your class at least once. This is a great opportunity to build rapport and communicate with your students. · If your students have ski poles instruct them to remove straps first, use the poles to assist them when moving from the red line to the blue loading line and tightly grip poles in one hand while riding. Your students should practice this before reaching the red line for the first time. · When appropriate, you may ask that the lift be slowed down. · All employees are to keep the restraining bar lowered during the entire ride and raise the bar only when preparing to unload. Employees are strongly encouraged to use the restraining bar whenever they are in uniform, even when not riding with guests – we must practice what we preach! · Instruct your guests/class to move away from the unloading area as soon as possible. Before your class loads, make sure they are directed to a marker at the top of the lift where they can wait for your arrival. Special Children’s Lift Loading Procedures · Children 6 years or younger should be accompanied by a capable adult or instructor on all lifts. Instructors may take a maximum of two students 6 years old or younger on a chair lift. · Any child who needs assistance to raise or lower the bar, regardless of the child’s age, should be riding with a capable adult. · Instructors should carefully select a capable adult from the line and the guest should be willing to assist a student. o If possible the instructor should select adults to assist students before entering the maze. o If the guest seems hesitant or unsure of their ability, the instructor should tell them ‘thank you’ but let them know someone else will be selected. o Do not ever talk someone into helping a child. o Only one child rides on each chair with the selected adults. o A selected guest must appear to be able to maneuver well enough on their equipment and appear to be capable of loading/unloading on their own and assisting the student. · Children should BE INSTRUCTED TO keep the bar lowered during the entire ride and raise the bar only when preparing to unload at the top. Create

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Resource and Guidelines · Stress safety with ALL OF YOUR students, · YOU MAY NEED TO EMPHASIZE LIFT SAFETY EVEN MORE WITH CHILDREN. Many of them see the lift as an amusem*nt “ride” and need to be reminded of the importance of following, loading, riding and unloading instructions · As an Instructor, you are more visible in the lift area than almost anywhere else on the mountain. o Remember to be organized, courteous and safe. o Everyone wants to get to the top of the lift quickly, and your cooperation is an important part of the process. o Generally, the instructor should ride up with the last group of students in order to facilitate merging with the public, and to ensure that all students load the lift. However, there are situations where it is more advantageous for the instructor to ride up first, to assist with unloading at the top. o Specific instructions should be given to the class about where to wait at the top of the lift. Ski & Snowboard School/Lift Operations Relations · Lift operators contribute to a positive guest experience when loading and unloading the lifts. Respect their knowledge and work cooperatively. · If an accident occurs with a guest and a lift: o Refrain from making comments regarding the incident other than in cooperation with formal accident investigation. o For any guest inquiry regarding lift incidents, request the guests name and contact information and let him/her know that a representative of the Company will be calling him/her. Pass on the guest name and contact information to your resort’s Health & Safety department. Do not provide the Health & Safety number directly to the guest. o Complete the normal Ski & Snowboard School Guest Incident Form and submit it at checkout to your supervisor. o Do not take photographs. Accident investigations will be conducted, where appropriate, by trained accident investigators. · Report any incident in which a passenger falls from a chair outside of the load or unload zone to Ski Patrol. Early Morning Runs - “Milk Runs” As an instructor, you are lucky to be able to take early morning runs almost any day you’re scheduled, so long as you play by the rules. Remember, Milk Runs are a PRIVILEGE. Your failure to comply with the following guidelines could jeopardize this privilege for everyone. Note: You are not covered by Workers’ Compensation while participating in this activity. · Loading occurs at most base lifts (Vista Bahn – chair 16, Born Free Express – chair 8 and Eagle Bahn Gondola at Vail, and Centennial Express – chair 6 at BC). Ride times vary throughout the season based on opening schedules. If you miss the ride time, please cooperate and respect the lift operators and their rules – they are trying to prepare lifts for opening to the public. · General Rules o You must be in uniform, to be easily identifiable by lift operators and to return to work. o You must show the lift operator your pass. o Always exercise caution! Mountain Ops may be working on the mountain at any time to prepare it for the day and you may encounter snowcats, snowmobiles, haul cats or other mechanical devices at any time. Please yield to all such operations and be especially cautious at road crossings, when cresting blind knolls or entering low-light situations. o Under no circ*mstances are you allowed to bring non-Ski & Snowboard School friends with you. o In the event of a powder morning, the lift may not be ready at the designated time. Please be patient and realize that you may not be able to load prior to the public opening. Any assistance you can provide, such as ski packing the maze, is greatly appreciated. o We recommend that you ski/ride with a “buddy” when on a milk run. This is for your safety. o Obey all signs and rope closures. If in doubt about entering an area, check with Vail Patrol Headquarters at ext. 4610 or Beaver Creek Patrol Headquarters at ext. 6610. o Runs you are allowed to ski/ride are mountain specific. Vail mountain access includes all open runs not under a lift. Beaver Creek access is for Gold Dust exclusively. Haymeadow will be used as an egress back to the base area. We do not want our guests to think that their favorite runs are being tracked out before the official opening of the lifts each day. Please be sensitive to this. DO NOT SKI/RIDE UNDER THE VISTA BAHN, BORN FREE EXPRESS, CENTENNIAL EXPRESS, EAGLE BAHN GONDOLA OR ANY OTHER PRIMARY LIFT CORRIDORS. o Please wait until AFTER the official opening time to re-load any base lift. Private Clubs Beaver Creek and Vail resorts are both very fortunate to be home to many private membership clubs. There will be times when you are booked on a lesson that meets in or near the club or invited into one of the clubs for lunch or refreshments. This section describes the policies set forth by the individual clubs’ governing board of directors. Please see your supervisor for information regarding the Beaver Creek Club and Arrowhead Club. Please adhere to these policies to continue our working relationship with all of them; they are listed alphabetically below. If issues arise, the club managers have been instructed to contact your POD General Manager for resolution. Create

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Resource and Guidelines Arrabelle Club Arrabelle Club Location: Located on the west end past the skating rink in Lionshead. You go past Rimini, the Arrabelle Spa entrances and the fountain and we are the 3rd door on the right. We are directly north of the actual Arrabelle Hotel, but in the same complex. Meeting Area: Instructors should come to the Club Front Desk. Club Access: Instructors are allowed in the Club Front Desk area only. They are not allowed in the Club Room or the Great Room which is our F& B outlet above Centre V restaurant and accessed through the hotel front lobby. Instructor Policy at Arrabelle Club Uniforms: We prefer them to be in uniform upon arrival to the club. F&B: The Arrabelle Club does not provide food or beverage to instructors. Professional business behavior is appreciated and expected. Please contact the club office with questions: 970-754-4253 or 970-754-4254. Bachelor Gulch Club Bachelor Gulch Club is located in the Ritz Carlton in Bachelor Gulch Village. The Club Lounge is north of the outdoor swimming pool. Instructors must knock on the club lounge doors to enter the members’ lounge. They may wait for the member in the members’ lounge if they have a lesson scheduled with a member. Instructors are welcome in the members’ lounge when accompanied by a member or waiting to meet a member for a scheduled booking. Club staff may at anytime ask the instructor to wait outside for the member. Instructors may enjoy the snacks and beverages when the member is present. Professional business behavior is expected at all times Zach’s Cabin Ski-in ski-out private dining facility in Bachelor Gulch off the Cabin Fever ski run. Instructors are welcome to dine at Zach’s cabin as a guest of a member. Please contact the Bachelor Club office with questions at 970-754-2316.

Game Creek Club in Vail Base Locker Facility The base facility for Game Creek Club is located beneath Los Amigos Restaurant in the Bridge Street Lodge. Access is via the doorway located down the stairs across from the children’s Pirate Ship Park, just east of the Los Amigos deck. Ski instructors are allowed to meet their clients in the base facility. If the space is crowded, it is asked that they wait outside in the Bridge Street Lodge hotel lobby. Instructors may not consume any of the food or beverage offered for the members. For the special four member ski days each week (Monday, Wednesday, Friday and Saturday), the instructor(s) should meet the group in the base facility promptly at 9:00 AM. Staff will distribute the gratuity and the list of participants for each day. The ski day ends at noon with the group continuing on to the Game Creek Restaurant for lunch. It is at the group’s discretion to invite the instructor for lunch and share the cost of the instructor’s lunch. On-Mountain Restaurant Instructors are welcome at any time with their member clients at the Game Creek Restaurant, located on Ouzo Run in Game Creek Bowl. Access is either via Ouzo, via the Club Walk, or from Eagle’s Nest on the Game Creek Club Snowcat. To call for reservations or to change a member’s reservation please call ext. 4282 from any on-mountain phone. It is asked that instructors remove their uniform jackets in the boot area at the entrance of the Club. Baseball caps are not allowed in the dining rooms, and cell phones are only allowed in the telephone room or outside the Club. Please contact the Club office with any questions at 970-754-8005. Create

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Resource and Guidelines Passport Club in Vail The Passport Club is located in the Golden Peak base lodge so it is easy to meet your guests outside at the GP Private Lesson meeting area or some other mutually established location. Instructors will not be permitted in the Passport Club at any time, even if accompanied by the member. Instructors should inform their clients that they will not be permitted to arrange a meeting spot in the club. If you have any questions please feel free to contact the Club office at 970-754-8020. Vail Mountain Club Vail Mountain Club is located to the west of the Mountain Plaza building at the base of Pepi’s Face. Instructors should arrive at the Club no more than 5-10 minutes before a lesson is scheduled to begin, and should go to the Ski Valet entrance located at the Southeast end of the building for access into the Club. · · · · ·

Instructors are not permitted inside the Club without a lesson scheduled with a member. Instructors should enter and wait for the member(s) at the Ski Valet entrance. Instructors should arrive 5 – 10 minutes before a scheduled lesson. Instructors are not permitted to have breakfast or beverages while waiting. Instructors are not permitted in the ski locker room or garage area unless authorized by the Director of the Club to assist with a special needs member or child.

Instructors may be invited to join a member in the Club anytime after 11:00 a.m. However, they must remove their jacket whenever inside the Club. If invited to the Club for lunch, the instructor will not count towards the accompanied guest total. If invited to the Club after skiing, the instructor will count toward the accompanied guest total and must check in at the front desk. Please call the front desk at 970- 754-4777 for questions. Mountain Dining At Vail & Beaver Creek Mountain Dining offers all employees a 50% discount off of the retail value of food. You may purchase up to $25 retail food value for personal use each day. Please help us maintain this privilege by not using your discount for family, friends or guests. To make employee purchases: · You must present your employee ski pass. · On your days off, you must purchase food either before noon or after 2 p.m. (if you want a discount) so Mountain Dining can better accommodate guests during the busiest hours. · When working and in uniform, you can get your discount at anytime. Vouchers - Mountain Dining offers a lunch voucher program to instructors who are working on “all day group lessons.” Your supervisor will give you a “lunch voucher” with a redemption value of $15, which is valid when presented to the cashier with your employee pass. The lunch voucher is only validfor the date stamped on the voucher. If the cost of lunch exceeds the voucher value, your employee discount will be applied to that amount, and you are responsible for paying the difference. Check with your supervisor to find out which restaurants accept instructor lunch vouchers. The 10th The 10th is Vail’s newest sit-down dining restaurant, located at the base of Look Ma, Challenge and Mid Vail Express. Featuring modern alpine cuisine, The 10th will be open to the public, and advance reservations are recommended. Enjoy a casual meal with exceptional tableside service, or a quick bite to eat from Express lunch options offered at the bar. Menu items range from small plates, soups and salads, sandwiches and entrees.A creative children’s menu is also offered. Reservations can be made by calling The 10th (754-1010) or online at www.snow.com. Walk-in seating will also be available daily in the bar area on a first-come, first-serve basis. (Note: Employees do not receive a discount on food at The 10th. Perk Cards and Lunch vouchers cannot be used at table service restaurants such as The 10th and Bistro 14.) Remember that all restaurants are extremely busy between noon and 2 p.m. Try to take your students to lunch before or after these times. It will alleviate crowd pressure for Mountain Dining and provide a more relaxing break for your students. The Mountain Information Center (Vail) The Mountain Information Center is a great resource for you and your guests. The Mountain Information Center team is here to help and can answer any resort questions & reserve Vail or Beaver Creek Children’s & Adult Group Lessons. The Mountain Information Center is open Create

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Resource and Guidelines daily 8a.m.-5p.m. and can be reached at (970) SKI-VAIL, or you can stop into the Lionshead location, next to Starbucks. Adventure Ridge Adventure Ridge, located at the top of the Eagle Bahn Gondola, is the place to go for snowsports adventure. You, your family and friends, and your guests/students can go tubing, snowshoeing, kids snowmobiling, orienteering and ski biking. As an employee, you and your dependents get a 50% discount on all these activities during non-peak periods. And when you bring four or more V/BC SSS guests who pay full price for tubing or ski biking, you get to go for free! Call ahead for reservations and complimentary access to tubing or ski biking (x4383). Note: You must present your employee pass at the sales desk and you may be asked not to participate due to high business volumes. Lost & Found Lost & Found is a valuable guest and employee service. If you find or receive misplaced valuable items, please turn them in to the nearest Lost & Found or ticket office. Vail’s Lost and Found is located in Lionshead at the Mountain Information Center and is open daily during the winter season, 8 a.m. – 5 p.m. The Lost and Found office can be reached at 970-754-3059. Please remember the following when dealing with lost and found items: · Do NOT attempt to contact the guest. · If it is an item of value (wallet, cell phone, keys, camera, etc.) please contact Security immediately (970-754-3049) so they can pick it up. · Please make sure other Lost and Found items are available for Security to pick up at the end of the day when they do their sweep. If you do not have a pickup location in your area, please drop lost items at the nearest ticket office. In Beaver Creek, found items should be turned into the on-mountain Host Desk located in Spruce Saddle, near the front entrance. Items may also be turned in at the Arrowhead ticket window or Bachelor Gulch ticket office. Security will collect all items and deliver them to Lost & Found, located in the back of the information office, next to the Coyote Café, ext. 5874. Lost Equipment/Theft Lost equipment may involve thefts, swaps or lost skis/snowboards. Report all ski/board thefts to Security right away. Please do not wait until the end of a class or when it is convenient. Security will take the information for our own resort reports, and try to resolve the issue. Reassure guests that most equipment problems are honest mistakes and resolve themselves within short periods. Remember that it is never appropriate to take equipment that does not belong to you, even if you suspect another owner has your equipment and you can simply swap it. Security will keep the swapped equipment until the owner calls for them. If the swap is not resolved in a few days, the Security department will then turn the information over to the Vail Police Department (“VPD”), and they treat it as a theft. If the “victim” wishes to claim it as a theft right away, Security would be happy to provide the contact information so they may file a report with the VPD on their own. Lost equipment sometimes includes equipment lost in powder. These often show up at a later date, especially in the spring. People who lose equipment may file a report with Security, Lost & Found or Ski Patrol. We will record all reports, match them with found equipment and notify the appropriate owners. If a guest will miss part or the rest of their lesson, help them contact a supervisor to make a possible adjustment on the lesson ticket. Also, the Vail Security department is able to obtain rental gear if a guest’s gear is taken on the mountain. This can take some time, but the entire day will not be lost. If there are questions regarding lost, found or stolen items, please contact Vail Security, ext.3049; Vail Lost & Found, ext. 3059; Beaver Creek Security, ext. 5840; Beaver Creek Lost & Found, ext. 5874. Instructor Locker Rooms The locker room is your space. Please adhere to the following policies to make it a comfortable, pleasant space for everyone: · Locker rooms are for instructors only. No guests or family allowed. · The Company is not responsible for the loss or damage of any personal property stored in the locker rooms. · Each locker room has a combination, which will be changed periodically. The combination should not be revealed to anyone other than fellow instructors. · Keep your skis, snowboards, boots and poles in the area provided. All of your equipment should be clearly marked and locked whenever possible. · In the event that a locker or equipment storage area is not vacated at the end of the season or upon termination of employment, the Company reserves the right to take possession of the locker and to remove and dispose of the contents. · It is the responsibility of all instructors to keep the locker room neat and clean. Our locker rooms are small and crowded. Therefore, Create

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Resource and Guidelines the highest level of personal hygiene is required. · Lewd or offensive behavior in the locker room will not be tolerated. Instructors must wear and keep undergarments on during the course of dressing and undressing. · Occasionally, visiting instructors from other PODs will need access to gear storage and changing areas – please welcome them and provide assistance if necessary. · Above all, be polite and use discretion – no one should be able to smell you, see too much of you or trip over your gear. · Locker rooms are to be used for work or work-related activities (e.g. skiing, exams, training). After hour use is prohibited. · Please see the Employee Handbook for additional policies regarding employee lockers. Employee Housing As an employee of V/BC SSS, you are eligible for space in our housing facilities. Eligibility requirements are as follows: · Our limited employee housing is contingent upon availability and requires an authorization from your POD general manager. · Returning employees that have been involuntarily removed from housing are not permitted back in. · SSS instructors who reside in the Vail Valley year-round (including anyone coming in and out of the Valley or staying only part-time during the summer) will be encouraged to find alternative housing options after two full-time seasons. · Pets are not allowed.

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Resource and Guidelines

SECTION THREE SKI AND snowboard school AMENITIES

Every year the schools of Vail and Beaver Creek put time, effort and money into providing amenities that you the instructor can use to give your students some extra value in their lesson experience. Please familiarize yourself with and take advantage of the many perks and facilities that are available and be sure to let your guests know that these are provided as an extra value when they participate with the school. In our present economic climate this is very important; the lesson price does not just relate to your services. Ski & Snowboard School Products & Services We offer more products and services to our guests than you could ever hope to memorize. You probably already know that we offer lessons in alpine, snowboard, Nordic, children’s and adaptive. But you may not know about our Specialty Programs, our backcountry tour options, or the details of our First Time Skier/Rider Series. We have a huge and diverse product line, which is described in our Ski & Snowboard School brochure. We recommend that you carry this in your uniform pocket at all times so you can answer guests’ important questions and help them select the appropriate product. School On-Mountain Facilities Swingsville Arena - Vail The Swingsville Training Arena is a “closed area” designated for use exclusively by the Ski and Snowboard School. It is available by reservation to instructors for students doing drills, DEVO races/training, employee activities, etc. If the area is not roped off, it is open to the public. If a group has reserved the area, please ask for their permission before taking your group through. The School frequently sets up special activities in this area – your supervisor will let you know what’s going on at Swingsville during morning meeting. If weather conditions permit, the school will set up skill development drills with brushes, stubbies and other training devices on a regular basis. Check with the Mid Vail supervisor at ext. 4370 for additional details or to make reservations. There is a supply of race gates, training gates and drill located at or near Mid Vail that can be used in the Swingsville arena. Video Video analysis is a terrific coaching and learning tool that can be used to enhance the lesson experience for your guests. Many times a video watched here with movement analysis will solidify the learning or improvement. It takes time to learn how to utilize video as a coaching tool so please take advantage of clinics that will be available this season. If you give the guest the video, they can watch it at home and relive their wonderful memories of riding our Resorts with you many times, as they also share it with friends. If you are interested in technology, your Training Supervisor/Product Manager has video cameras that you can check out on a daily basis so that you can be the videographer who roves around the mountain with your guests. Check with your POD Training Supervisor/Product Manager regarding training on, and availability of, cameras. We’re continually updating and improving the video arenas to enhance the filming experience for your guests. Video arenas are staffed with a video technician provided by Jim Penhale of Intermountain Productions. In addition, Intermountain Productions produces a professional DVD movie featuring skiing and snow boarding with family and friends of all levels on all terrain in Vail and Beaver Creek Resorts. Capture the memories of your client’s skiing, panoramic views, fun interviews, and any special request like snowmobiling, dogsled tours, ballooning. These are an artfully edited DVD movie with special effects, music and graphics. Call for reservations (970) 331-7914 or email [emailprotected]. There is a 10% commission to the attending instructor. Vail – Black Forest Video Arena The arena is open from 10 a.m. – 3 p.m. on Wednesday, Friday, Saturday and Sunday. The entire video arena is under the school’s direction and will be monitored by the Mid Vail supervisor. The hill will be divided into three lanes or sections, with a wide exit area at the bottom. The right lane is an escape route and will occasionally be used to stage gate training or races. The middle lane is groomed terrain for video and the left lane has snow features such as small bumps and vertical spines for variety and challenge. If you have a lesson and need to set a practice racecourse, arrangements can be made through the Mid Vail supervisor at ext. 4370. There is a supply of race gates, training gates and drill located at the Black Forest arena. Video playback is available in the Black Forest Blue Tent or at Mid Vail on the top floor, west room. Beaver Creek Video is filmed under the Drink of Water lift (Chair 5) Monday, Tuesday and Thursday from 10 a.m. to noon, but may vary location depending on conditions and requests by you, the ski/ride pro. Video updates, notification of additional days, and other video products will be announced at the morning private and class lesson meetings and posted around the locker rooms. Video playback Create

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Resource and Guidelines is available in the upper level of the Spruce Saddle restaurant. Vail Mountain ‘Focused Learning System’ Educational Facilities The goals of FLS development include providing new and effective teaching facilities and methods to Vail/BC instructors. Indoor Learning Stations These are located in three areas at Mid Vail and one at Eagles Nest. They include TVs, DVD players, small learning ramps and mirrors. They are available for any V/BC instructor to use on a priority basis – the “Focused Learning Programs” have first priority and a schedule of these times will be posted at each station. Training sessions on effective use of these learning tools will be offered during the season. **Instructors and trainers from outside Vail and Beaver Creek will be granted permission on an individual basis, with an assigned timeframe, to use the stations. Private Lesson Guest Appreciation Initiatives Private lessons come with lots of perks. You need to know the following information about private lesson appreciation initiatives – your guests will expect to be offered some or all of the following: Private Lesson Appreciation Program Our private lesson guests, especially those “regulars” who spend a significant amount of money with our schools, are special students who deserve thanks for their business. We have a special “gift” program designed to recognize our top clients. If you happen to be skiing or riding with one of these guests this season, your Private Lesson Product Manager will let you know and will fill you in on gift presentation protocol. If you ski or ride with a guest who you think should be part of the recognition program, let your Private Lesson Product Manager know. Private Lesson Perk Card Privileges Our “PLP” cards, formerly referred to as “PLA” (Private Lesson Appreciation) cards, allow you to give a little extra service to your guests, such as ski valet or even just a complimentary coffee break. The cards are color-coded to track use to your home resort, but they may be used at any location. Beaver Creek cards are yellow; Vail cards again will be one color, bright green. Make sure you have enough cards at all times. Pick them up from your home base. PLP card options include: · Ski/Board Storage – Storage is available during the day and overnight. Use one card per instructor, max of 6 storages per card. You must always accompany your guest to the storage area for them to use this privilege. Locations are: Beaver Creek Mountain – Beaver Creek – On the west side of the base of Chair #6 Vail Mountain – Golden Peak – Inside Specialty Sports Lionshead (Vail Square) – Location TBD Vail Village (Mountain Plaza) – Plaza outside the South end of building · Coffee/Cocoa Break – Cards may be used to treat you and your guests to the following: one coffee, cocoa, soft drink or milk, and one pastry/muffin or fruit (bar-coded items are not included in this program). Please present your employee pass with your PLP card at checkout. Locations are: Creek Club)

Vail Mountain – (All on-mountain restaurants except The 10th, Bistro 14 and Game Bailey’s Buffalo’s Mid-Vail Two Elk Wildwood Eagle’s Nest / Marketplace Beaver Creek Mountain – (All on-mountain restaurants except Allie’s Cabin, Beano’s Cabin and Zach’s Cabin) Spruce Saddle Red Tail Camp Broken Arrow Cafe

· epicMix 2.0 photo (no Sharpshooters) Group Photo – Perk photos will be taken care of through epicMix Photo and epicMix photographers (VRI no longer contracts this service with Sharpshooters). · Video – Please see “Video” above for video locations. You get one tape per booking, as many runs as you can make. You’ll be able to view the tape immediately at the viewing areas near the camera location. Present the PLP card to the operator at the on-hill video analysis site and he or she will give you the tape to keep. · Demo Skis o Off-Mountain Demo Centers: Private lesson guests are entitled to 2 hours (per guest, per lesson period) of free demonstration skis. You will need to escort your guest into one of the following SSV base-area locations and Create

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Resource and Guidelines present a PLP card to access this privilege: Vail Sports Rentals in Golden Peak, Vail Sports Mountain Plaza, Vail-21 (Landmark Building), One Track Mind in Vail, Beaver Creek Sports and Beaver Creek Sports Rentals. SSV invites instructors to demo skis with their clients, but to refrain from doing so during busy periods/hours. A credit card for security is required. o See the Rental & Retail section for more details. · NASTAR (Vail only) – You may take your clients through the Nastar course located at the Black Forest Race Arena under Chair 2. Present a PLP card, one for each guest, at the registration window to run Nastar free of charge. (You and your guests are welcome at BC Nastar, but must pay the retail rate upon registration – no PLP card is necessary.) ***To respect SSV’s busy times, we ask that you do not bring your guests to the base area locations until after 12:30 p.m., unless special arrangements have been made with the store manager. Private Lesson Perk Card Usage Proper usage of PLP cards is critical to the continued success of the program and will be monitored. Failure to follow these guidelines places the program in jeopardy and is prohibited. An instructor may use one card with multiple guests (from their lesson) for each available perk (except Nastar). The maximum number of “guests” on the card is 7, including the instructor. If you are with multiple privates, each instructor should use a card for his or her guest(s). (Do not “lump together” large groups for convenience.) One card is good for one drink (including espresso, cappuccino, self-service coffee or fountain drinks, does not include bottled or canned drinks) and one pastry/muffin, or fresh fruit, per guest for your coffee break. Bar coded items are not included in the program. If a guest or guests require more than one of any item, please use a second card for the extra drink, pastry or fruit. · You must present your pass to food service cashiers. · You must accompany your guests to the ski/ board storage. · There is NO Basket Check available with the card. · Use the guest name of the booking on the card. · Legibly write your name, your guest name, and total number (including instructor if applicable). · Under no circ*mstance should you give cards to friends or family for any perk, including storage. · Treat other employees with courtesy, respect and understanding. Many do not understand our systems and programs and are doing the best they can. In the event of a misunderstanding, seek assistance from a manager or SSS Supervisor. Mistreatment of fellow employees will not be tolerated, regardless of circ*mstance. You are the pro – take the high road. · Lastly, your guests pay for a world-class lesson, not a coffee break. Make sure you use these perks wisely and appropriately to enhance the experience. If your guests don’t need a break, don’t feel obligated to waste valuable snow time just because you have a card. Company Rental & Retail For your guests who need rental equipment, they can save up to 20% at Vail Sports, Beaver Creek Sports, Burton, and One Track Mind by visiting www.rentskis.com. Delivery is also available through Vail Sports, Beaver Creek Sports, and All Mountain Sports. We’re lucky to be able to take advantage of some generous perks, through Specialty Sports Ventures (SSV). Please support the following shops, managed by SSV, and encourage your guests to do the same. Vail Sports at Mountain Plaza • Vail Sports in the V-21 Building • Vail Sports Kid’s in Golden Peak • Vail Sports at Mid Vail • Vail Sports at Eagles Nest • Vail Sports at Two Elk • Beaver Creek Sports • Beaver Creek Sports in the Ritz Carlton • Beaver Creek Sports at Spruce Saddle • The North Face Shop in Beaver Creek • Patagonia in Beaver Creek • The North Face Shop Solaris (Vail) • Patagonia in Vail • Quick Silver in Vail • Burton at Vail Snowboard Shop (Lionshead and Vail Village) • Beaver Creek Trading Company • One Track Mind in Vail • One Track Mind in Beaver Creek • Beaver Creek Sports Kids • Vail Sports Rental in Golden Peak • Vail Sports Rentals in Arabelle (Lionshead) • Beaver Creek Sports Rentals • Beaver Creek Sports Rentals at Arrowhead • Beaver Creek Sports (Westin [Avon], the Landing, Pines Lodge) • Rentskis.com Gold • Snowell tuning facilities in Vail and Beaver Creek. By the way, don’t forget to use your discount at the employee stores, Mountain Sports Outlet in Silverthorne and Mountain Sports Outlet in Glenwood Springs. Read on to learn more about the generous privileges extended to employees of the SSS. Help us maintain a positive relationship with our SSV partners, by adhering to these policies.

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Resource and Guidelines Off-mountain Ski and Snowboard Demos and Privileges Instructor use of demos at rental shops when skiing with clients: All instructors are invited to demo skis and snowboards, free of charge, during non-peak business periods (after 12:30 p.m.) everyday at Vail Sports at Golden Peak, Vail Sports Vail 21, Vail Sports at Arrabelle, Vail Sports at Mountain Plaza, and Beaver Creek Sports Rentals. During slow periods, SSV is kind enough to allow use of equipment earlier in the day. Check with the store manager for availability. You must have an Employee ID (pass) and a credit card for security and must fill out a rental agreement form. Equipment must be returned by 2:30 p.m. unless other arrangements are made with the store manager. Please treat the equipment with care and respect. You will be held accountable for severe base or edge damage. Instructor use of fleet rental equipment at rental shops with clients: · Instructors are welcome to utilize “fleet” rental equipment when teaching beginner lessons during slow business periods at Vail Sports at Golden Peak, Vail Sports Vail 21, Vail Sports at Arrabelle, Vail Sports at Mountain Plaza, and Beaver Creek Sports Rentals. · Check with the store manager for availability and give as much notice as possible so the shop can plan ahead. · A credit card for security is required, and you must fill out a rental agreement form. Instructor use of demos for personal use: · All instructors are invited to demo skis and snowboards, free of charge, during non-peak business periods (after 12:30 p.m.) at SSV management’s discretion at Vail Sports at Golden Peak, Vail Sports Vail 21, Vail Sports at Arrabelle, Vail Sports at Mountain Plaza, and Beaver Creek Sports Rentals. Skis must be returned at end of business day. · You do not need to be in uniform, but must have a valid Employee ID (pass) and a business card identifying you as an instructor, or present the business card of your immediate supervisor with your name printed on it. · You must get permission to demo from the store manager, fill out a rental agreement form, provide a credit card for deposit and abide by SSV’s request for return of the equipment. Guest use of rental equipment: · SSS guests are welcome to access Vail Sports Rentals and BC Sports Rentals for free use of rental equipment on the day of their lesson, if they’ve been fit poorly at another shop or have had their equipment lost or stolen. · The guest must be escorted to Vail Sports Rentals or BC Sports Rentals by an instructor or supervisor and check in with the manager on duty. They must provide a credit card for deposit and fill out a rental agreement form. Children’s Rental Shops The Company operates three children’s rental shops. They are located within the Children’s Ski and Snowboard Centers in Beaver Creek (BC), Lionshead (LH) and Golden Peak (GP). Services include: · Storage: For your students’ convenience, the children’s centers provide complimentary overnight storage for skis and snowboards. This is for children ONLY. · Equipment: The children’s rental shops carry skis, boots, poles, snowboards, snowboard boots and helmets from the top manufacturers of children’s equipment. Sizes may differ slightly from location to location.  Ski sizes: 70 cm - 160 cm  Ski Boots sizes: (US and European mondo-point) 15.0 (US 1) - 29 (US 9.5-11.5)  Snowboard sizes: 90 cm - 165 cm  Snowboard boot sizes: Child 11 to Youth 13 and Men’s 15/ Women’s 10 (US sizes only) *There are no seasonal rentals available at the children’s rental shops. · Hours of Operation: o The shops are open seven days a week, from 8 a.m. until 4:30 p.m. throughout the operating season. o Optimal Service Time: 8 - 8:30 a.m. and 11 a.m. – 2:30 p.m. o As the CSCs are crowded with group lesson students, please visit the rental shops for fittings during the optimum times. o Allow 30 minutes for a fitting. · Locations o The BC shop is located in Ford Hall, between the Hyatt and McCoy’s. o The GP shop is located on the east side of Chair 6 on the first floor of the GP Children’s Center. o The LH shop is located in the LH Children’s Center.

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SECTION FOUR DISCIPLINARY AND TERMINATION GUIDELINES The Company is an at-will employer, meaning that, just as an employee may terminate his or her employment at any time, without cause, the Company may terminate the employment relationship at any time, with or without cause or notice. Action taken by management in an individual case should not be assumed to establish a precedent in other circ*mstances. Infractions that will subject an employee to disciplinary action up to and including termination include, but are not limited to: · Failure to wear an approved snowsports helmet while skiing or riding in uniform, including beginner areas, while in-between assignments, or while participating (in or out of uniform) in Vail/BC SSS Training Clinics, including all Required, Prescribed, Certification, Pick Up, and Elective Clinics. · Violation of the Company’s Alcohol and Substance Abuse policy. · Unauthorized possession or misappropriation of company or guest money, property or services. · Discrimination or harassment of a guest, customer, contractor or fellow employee for any reason including race, color, religion, sex, national origin, sexual orientation, disability, genetic information, status as a disabled veteran or veteran or any other status protected by federal, state or local law. · Making unwelcome advances, requests for sexual favors and other verbal or physical expressions of a sexual nature to other employees, customers, contractors or guests. · Falsification, misrepresentation, omission of information on time cards, payroll, employment application or other documents, including completing a timecard other than your own. · Rude, offensive or threatening behavior to guests, customers, contractors or other employees. · Insubordination, willful disregard, or disrespect toward a supervisor or representative of management or failure to obey or perform work as required or assigned. If you disagree with your supervisor’s request, follow instructions given at the time and discuss it later in private. · Neglect, carelessness or mischief, which results in loss, damage, breakage or destruction of company property or property of a guest, fellow employees or others; which results in or contributes to unsanitary conditions; or which results in accidents involving employees and/or guests. · Sleeping on the job or while on duty. · Reporting to work in a safety sensitive job when due to illness, extreme fatigue or other reasons, the employee is unfit to safely perform the duties of the job. · Using company equipment, material, or facilities for purposes other than company business without authorization. · Operation of any company vehicle or snowmobile in an unsafe manner. · Possessing a concealed or dangerous weapon while on company premises or while off company premises in the performance of company duties. · Disclosing by any method of communication confidential and proprietary company information to other employees, another company or agency or guests. · Soliciting or accepting gifts of any type from any purveyor, guest or contractor who does business with the company other than normal gratuities received in the course of business. When in doubt, check with your supervisor. · Reckless skiing or skiing out of control. (Also applicable to snowboarding, mountain biking, snow skating or other recreational activities on Company mountains.) · Fraudulent use of a ticket or ski pass. · Violating an avalanche closure or entering a closed area without prior authorization from Ski Patrol. · Sale or barter of employee ski passes, lift tickets, Mountain Money awards or discount coupons. · Loading a closed lift or unloading a lift from any place except the regular station unless directed and assisted by emergency personnel. · Violation of Company safety and Workers’ Compensation regulations, including failure to report a workplace accident or injury. · Violation of any other established Company or departmental regulation, rule or policy. · Skiing/riding “out of bounds,” (i.e., leaving the area) in uniform or violation of “Milk Run Policy.” No on-duty instructor from the Vail and Beaver Creek Ski & Snowboard Schools may enter any area not officially opened by the Ski Patrol unless requested by the Ski Patrol or a U.S. Forest Service Snow Ranger to assist in a rescue effort. · Conducting independent or unauthorized ski/ride instruction or guidance for compensation: The Vail Corporation d.b.a. Vail Associates, Inc. and Beaver Creek Associates, Inc. are the only entities that have been granted authorization by the U.S. Forest Service under their Special Use Permits to conduct ski and snowboard instruction and guiding operations at Vail and Beaver Creek Resorts. Conducting unauthorized instruction and/or operating any commercial activity without a permit from the U.S. Forest Service is in violation of Title 36 of the Code of Federal Regulations, Part 261, Section 261.10 (c). All

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Resource and Guidelines lessons must be assigned or booked through the V/BC SSS. Instructors are allowed to teach friends and family for no compensation with prior approval from management. · Sending a guest through the SSS Express Lane alternating line at the end of a lesson without accompaniment. · Failure to comply with proper lift alternating procedures. · Ending lessons early, whether going to another job or to participate in other Ski & Snowboard School functions (e.g., Ski & Snowboard School races, Demo Team practices etc.). · Refusal to teach an assigned class or private based on improper reasons, such as any lawfully protected status including but not limited to national origin or sexual orientation, or priority booking status. · Falsifying teaching credentials and certification levels on application or business card. · Any manipulation of customer information or private lesson bookings for personal gain. · Any leveraging of guest to manipulate sales staff for personal gain. · Using a fellow instructor’s equipment without permission. · Falsification or misrepresentation of pay including, return student counts, referral guidelines, or private lesson requests. · Lewd or offensive behavior in the locker room will not be tolerated. · Falsification of Workers’ Compensation reports. In certain situations the above may not only result in termination but may be prosecutable by law. The Company will cooperate with law enforcement agencies in such situations. The above list is not all-inclusive and should not be interpreted to create any type of contract between the Company and its employees or to restrict the Company’s ability to discipline or terminate an employee for misconduct that is not listed. Please refer to the Employee Handbook for further clarification of all policies and procedures not stated above.

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SECTION FIVE SAFETY

Safety, yours and our guests’, is of paramount importance to our school and company. Skiing and riding are wonderful, thrilling and exhilarating sports, and they also come with inherent risk. Safety and the management of that risk lie at the core of every successful learning and vacation experience, and we are committed to providing the education and tools to help you work and play in the safest possible environment, and provide our guests with the same. When you’re in uniform, the world is watching. From the way you carry your skis to how you merge into trails and move through crowded areas, eyes are on you. As a high-visibility professional, many guests and fellow employees look to you as the example of how and what to do. This also means that as an employee and role model, you have a higher level of responsibility and are held to a higher standard of behavior. Read the following carefully and ask questions of your peers, trainers and supervisors. And, whenever you’re on the hill, remember the 4-Ts: · What is the Traffic situation (speed, congestion)? · Is the Terrain appropriate and what are the conditions? · Is the Task appropriate, relevant, and safe? · And, given the above, what Tactics will you use, including group handling, teaching styles, turn size/shape, line selection? Your Responsibility Code 1. Always stay in control, and be able to stop or avoid other people or objects. 2. People ahead of you have the right of way. It is your responsibility to avoid them. 3. You must not stop where you obstruct a trail, or are not visible from above. 4. Whenever starting downhill or merging into a trail, look uphill and yield to others. 5. Always use devices to help prevent runaway equipment. 6. Observe all posted signs and warnings. Keep off closed trails and out of closed areas. 7. Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely. Smart Sliding On-mountain practices · Help educate students on rules, etiquette, and practices designed to promote safe skiing/riding on our mountains. This focus must be integrated into every lesson and incorporated into the day as the actual safety situation presents itself. · Check uphill when stopping. · Have students come to a stop below group. · Do not stop under lifts. · Develop constant awareness of what is happening 360 degrees around you to avoid collisions. · Maintain an adequate distance between yourself and students, and remind students often to maintain distance between each other. Space Not Speed! · Be a role model on crowded catwalks and in congested areas, e.g., move with the flow of traffic, be courteous, etc. · Teach rhythmical turns within a narrow corridor when in crowded areas. · Skiing backwards is not recommended. However, it may be allowed as a teaching method (but not recommended) only in beginner areas, chairs 12 & 15 in Vail and the Buckaroo Express & 2 in Beaver Creek. Skiing backwards as a necessary skill in freestyle and associated skill-building is considered a valuable part of a lesson plan, and should be taught only when focusing on “freestyle.” · Observe students by skiing or riding behind them or from a stationary position, and avoid turning around to watch students while moving. · Avoid skiing while carrying anything other than your ski poles. · Instructors and students should warm-up before skiing/riding to activate muscles, become more alert and build enthusiasm. · Teach students “how to get up” rather than lifting them upright. Use discretion and proper lifting techniques, when absolutely necessary to lift someone up to avoid the potential of incurring a back injury. If the guest is having difficulty, ask them to remove the uphill ski and then stand up. · Skiing/riding alone, particularly in deep powder, is not recommended. · Know the closing times and snow conditions of all mountain areas. Time your lessons accordingly. · Instructors will attend required safety and morning organizational meetings. Additionally, the computer, newsletters, message board and personal contact with supervisors will be used to assure that safety is effectively communicated. · Instructors should pull over and stop with students to allow mountain vehicles to pass by, such as snowmobiles and grooming equipment. · Call Ski Patrol or Security to report unsafe conditions as soon as possible.

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Resource and Guidelines · Lifts: Do not throw objects from or jump from a lift. Read and obey all posted information and warnings. · Refrain from acting in any manner that may cause or contribute to the injury of yourself or others while using lifts. Terrain Selection Selecting the proper terrain for your guests is critical for the overall success of your lesson and to set up the best possible learning environment. Some key considerations when choosing terrain to compliment your lesson are Traffic and flow, snow conditions, natural terrain features, natural and manmade obstacles, steepness, fall line, shape of terrain (concave, convex, spine, varied etc.), visibility, weather conditions and familiarity. Choosing terrain that is too easy (under terraining) can cause boredom and inattentiveness, and inhibit learning. Skiing/riding terrain that is too difficult (over terraining) can bring fear, anxiety and uncertainty to the student(s) and is also a major safety concern. A tried-and-true rule of thumb is: When the terrain and/or conditions bring more challenge, the task should be familiar and relatively easy. When the terrain is easy challenge students by increasing the complexity and/or difficulty of the task. Also, remember to consider fatigue and energy levels, especially at the start of the lesson and later in the day, and choose easier terrain to promote safety, success and to anchor learning. Upping either the terrain or task when students are fatigued, runs are crowded or conditions do not warrant is a recipe for disaster. When skiing or riding natural terrain, which rarely or never gets groomed, you must use caution in your lesson plan and decision making. It is not recommended that you use natural terrain, including trees, unless you have skied/ridden it recently or are familiar with the terrain and snow conditions and have reliable information on the underlying snow conditions and coverage. When entering gladded areas or skiing tree runs in a lesson you should have first-hand knowledge of the current conditions of the area and line you will ski/ride. Other considerations for trees and natural obstacles: · Lessons should have a tactical, not technical focus (i.e. “look at the spaces,” “keep turning,” “check your speed every third turn”). · Students should be confident with the pitch, snow condition and terrain designation if there were not trees or obstacles on the run. · For the first trip Easy Style the run. Take an easy run with a small tactical focus and talk with your students about safety considerations, conditions and possible tactical choices. Point out bail-out zones and options. · Designate meeting points on the run and a chairlift, intersection or obvious meeting area at the bottom of the run. · Ski/ride for short distances to keep the group together. With experience, students will gain more confidence and flow and be able to ski/ride longer stretches. · Remain extra attentive for signs of fatigue and anxiety. Natural terrain and conditions can provide sublime experiences and the excitement that make our sport great. Make deliberate, considerate decisions on safety, where your go, when you go, conditions, student preparedness. And always engage your best safety device – your brain. Student Health and Safety During A Lesson · All instructors should be on the watch for lost students, especially children. · Inform students of how to use on-mountain phones. · All students (parents/guardians for minors) must sign a release of liability form when purchasing their lesson ticket. · Be sensitive to the physical condition of your students. Many have inactive lifestyles and are not fully aware of their physical limitations. Nor, are they fully educated about altitude and possible problems that might arise from overexertion. · Address altitude sickness: o Drink water to avoid dehydration. o Avoid alcohol /avoid caffeine. o Avoid strenuous exercise the first 24 hours. o Of course, consultation with a physician is always advisable. · Advise students of equipment upgrades that may provide a better experience. · Advise students of potential dangers from extreme cold and direct sun. · Be aware of adequacy of clothing and eyewear. · Direct students to trained professionals for equipment adjustments and medical advice. · If possible, be aware of any disabilities or medical conditions that a student may have. · Look for reduced student performance, which might signal fatigue. · Try to pace the lesson according to student’s physical condition. Children-specific Safety During A Lesson All of the Ski & Snowboard School Safety provisions apply to Children’s Ski & Snowboard Center (CSSC) and Children’s Mountain staff members. · Lifts o Ask for Lift Operator assistance, as needed. Create

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o Load children on inside of chair (operator side) on fixed-grip chairs. o 3-to-6-year-old Ski & Snowboard School children must ride chair/gondola with an appropriate partner as outlined in the 3-6 training manual. 3-to-6-year-old Ski & Snowboard School children should wear identity bibs. Liability forms: All students under 18 years of age taking a Ski & Snowboard School’s lesson must have a release of liability/ registration form signed by their parent/guardian on file, including private lesson clients. Lost children: Report at once to x4460 (Lionshead CSSC), x3273 (Golden Peak CSSC) or x5460 (Beaver Creek CSSC). The CSSC Management will notify other departments when necessary. Injured student: Any suspected injury should be reported to Ski Patrol (call extension 1111 in Vail or extension 5111 in Beaver Creek), as well as the appropriate CSSC. Whenever a child is assisted by Ski Patrol, the instructor should complete a Ski & Snowboard School incident report at the end of the day. A supervisor will review the incident form and ask any unanswered questions when the instructor turns it in. Adventure Ridge: Children’s group lesson students may not participate in attractions at Adventure Ridge without an Adventure Ridge release of liability form signed by the parent or guardian. Copies are available at the Resort Information and Activities Desk and Children’s Centers.

The policy regarding use of helmets at our resorts: Employees All employees must wear an approved snowsports helmet whenever they are in uniform and attached to their gear or skiing/riding, whether working, moving between assignments, or participating in training. In addition, helmets are required during ALL clinics and trainings sanctioned and operated by the Vail/BC SSS, including all Elective Clinics, whether in or out of uniform. Guests Children age 12 and under must wear a winter sport protective helmet while participating in ski and snowboard school. In addition, children over the age of 12 who participate in designated children’s classes or programs must wear a helmet. Rental helmets are available at our children’s ski school locations for your convenience. While helmets may reduce or mitigate the severity of some head injuries, their use does not guarantee safety and will not prevent certain injuries. The Resort reminds you that every winter sport participant shares responsibility for his or her safety and for that of others using the ski area facilities. Always show courtesy to others and be aware that there are elements of risk in skiing and snowboarding that common sense and personal awareness can help reduce. Know your ability level and stay within it. Become familiar with and observe “Your Responsibility Code” and share with other skiers the responsibility for a great skiing experience. Instructor Health & Safety 1. Health and Safety Reminders · When possible, take at least one day off, if not two per week FOR YOUR OWN WELL BEING. · The possession, use, or being under the influence of alcohol or drugs at work is prohibited. · Good housekeeping, esp. in locker rooms, will be practiced in all working areas at all times. · To help protect instructors from knee and back injury, please adhere to the following guidelines: o Stay focused on conditions, traffic, students, and self, even while on the easiest terrain. o Monitor personal energy levels and find ways to rest and re-recharge, even briefly during the day. o Create teaching habits where students can be viewed without looking backward uphill. o Avoid fighting a fall if you find yourself in an awkward position. o Be certain your bindings are on their proper DIN setting. o Do not reach back with your uphill hand to prevent a fall. o Try to keep skis together if falling backward. · Correct boot problems, including replacement of the boots, if necessary, before any foot injuries or medical problems develop. In general, injuries caused by poor boot fit are not covered by Workers’ Compensation. In both Vail and Beaver Creek there are many good boot fitters who can help with problems before they become a hindrance to your job. To assist this, Vail and Beaver Creek offer a $25 reimbursem*nt for footbeds. Check with your supervisors or peers for shop names and footbed reimbursem*nt guidelines. o Boots should be dried and socks changed daily. o Clip toenails to avoid toe or foot injuries. o Exercise caution when walking in ski/snowboard boots. 2. Equipment Use and Standards · All instructors must wear an approved snowsports helmet when skiing and riding in uniform at all times. · All participants in on-snow clinics of any sort must wear an approved snowsports helmet when skiing and riding in the clinic, whether in or out of uniform. Create

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Resource and Guidelines · Keep equipment updated and in good condition. · Wear eye protection – sunglasses or goggles with UV protection – to prevent snow blindness and provide improved vision in lowand bright-light conditions. · Tune and wax equipment on a regular basis. Most locker rooms have tuning benches/equipment. · Ski brakes or safety straps are mandatory on all downhill equipment, including snowboards (Colorado Ski Safety Act). · Check bindings for proper release regularly. · Be aware of manufacturers’ recommended binding settings, how specific binding systems work and be responsible for having personal bindings set properly. · Wear boots with the best fit and warmth factor for your personal safety and comfort. · Use protective rubber gloves or latex for accidents involving loss of blood. · Only qualified Company operators may operate snowmobiles. · Under no circ*mstances shall combustible materials be stored in lockers. Accident & Lost Student Protocol 1. Instructor Related Accidents If injured while working, make a point to note names of observing students and responding Ski Patrol. Follow the Workers’ Compensation procedures as outlined in this manual. · If involved in a collision with another skier/rider, both parties are required by law to stay at the scene until they have provided name and contact information to a Company employee, preferably a member of Ski Patrol, even if no injury results. · In the event of any collision or entanglement, regardless of whether or not you think there was an injury, notify your supervisor IMMEDIATELY to begin the resolution process. · If not involved in an incident, but witness one, it must be reported. This is done by completing an incident report form as supplied by the Ski & Snowboard School or by reporting to the Ski Patrol. Completion of required forms outside of your work day is compensated at the Guest Service rate. 2. Student Related Accidents In case of an accident, follow the guidelines outlined by the Ski Patrol. Ski & Snowboard School personnel must be familiar with emergency procedures, including use of mountain phones, accident reporting, lift and mountain evacuation procedures, and lightning procedures. In the event of accidents: · Place skis upright and crossed in the snow above the scene of the accident. Or, when all participants are on snowboards, place someone above the scene, standing in a location that is visible to oncoming traffic, looking uphill to protect the scene. · Remain calm, instruct your guests/students to stay with you at the scene and position them to wait in a protected area. · Find a competent adult to report the accident via an emergency phone (in the bright red boxes) to the Ski Patrol by dialing 1111 on Vail Mountain and 5111 on Beaver Creek Mountain. The Ski Patrol must be told the phone number from the emergency phone being used, the exact location, the description of the injured person and the nature of the injury. · Wait with the injured student until Ski Patrol arrives. · Verify first and last names of all students on class list and verify their contact information, home phone and address. · Report all children’s incidents to the appropriate CSSC. · All instructors are required to fill out an “incident report” for any incident involving a guest and/or student. The report must be filled out in ink and reviewed with a supervisor the day of the incident. · A follow-up report must accompany the incident report. Refrain from making any comments related to fault, only describe the situation as observed. · All employees must report themselves as witnesses to any “incident” observed on the mountain by completing an incident report supplied by the Ski & Snowboard School or by contacting the Ski Patrol. · Expect to be asked to fill out a “witness statement card,” if the Ski Patrol is conducting an accident investigation. · Avoid making statements of personal opinion regarding the accident, including assignment of fault or blame. · For accidents that involve bleeding: · Note where the person is bleeding and estimate how much loss of blood. · If possible and appropriate, instruct the injured person to apply pressure over the wound. · Do not move the injured person or attempt to control the bleeding. Exceptions may be made, if you have current First Aid training and proper equipment, e.g. latex gloves, pocket mask, etc. 3. Lost Student Situation Train students what to do if they become separated from the group: · Train them how to use the emergency phones on the mountain. · Train them to report to a SSS sales location, a Children’s Ski and Snowboard Center, or Ski Patrol Headquarters. If the student is a child, teach them to tell an adult that they are lost and need help. · Reassure all students that in the unlikely event that they lose the group, they will be able to reconnect quickly because of the Create

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· · · · · ·

excellent communication system provided on our mountains. If you lose a student you should: Report his/her name by phone to your base location. Speak to a person, preferably a supervisor or lead. Do not leave the information on voicemail. Develop a plan with your supervisor. Continue the lesson with the other student(s). Call back to the base station at least every 20 minutes until student is found.

Lightning Procedures 1) Upon receiving a report of or personally spotting lightning, immediately notify the Vail Ski Patrol @ ext. 4610 or Beaver Creek Ski Patrol @ ext. 6610. 2) Head for cover in a building or vehicle. 3) Avoid ridgelines, open areas, power lines, pipelines and tall isolated trees. 4) Stay away from lift terminals and towers. Lightning travels along a lift to find ground. 5) Put down your ski poles, take off your skis/board and get away from them. 6) Become as small as possible so to not project above the surrounding landscape. The best stance is to crouch down with feet together and only feet touching the ground. If hair stands on end or skin tingles, drop to knees and bend forward placing hands on knees. Do not lie flat on the ground. 7) If in a group, do not huddle together. Remain approximately 30 feet apart. Don’t use the telephone until the storm has passed. The telephone company has provided lightning protection for their equipment, however, lightning is unpredictable. The further a person is from a conductor of electricity, the safer they may be. 8) If caught on a chair lift during an electrical storm, it is important to remain seated and remain calm. The lifts will remain running until the line has been cleared. 9) The gondola has its own lightning procedures. After the line is cleared the lift is shut down to help protect operators. 10) After a lightening storm, be alert for any sign of smoke or fire, which could result from lightning. Out of Bounds Regulations · Instructors are not allowed to take a guest out of bounds under any circ*mstances (with the exception of authorized Nordic instructors on-duty). · Instructors are not allowed to ski out of bounds or in closed terrain while in uniform or while working. · Turning the uniform inside out or putting it in a back pack so as to ski/ride out of bounds during days in which an instructor has been working, whether or not with guests, is similarly prohibited. · The Company is not responsible for skiers/riders who are outside of the ski area’s boundaries. Access to the backcountry from the ski area is through designated gates only, and must be accessed before 3:00pm. Rescue in the backcountry, if available, is the responsibility of the Eagle County Sheriff’s Office. The cost is the responsibility of the injured party. Information regarding skiing/ riding in the backcountry, along with weather and avalanche conditions, may be obtained by calling ext.4652. · DO NOT ski/ride on slopes or trails closed by means of signs or ropes (don’t ski/ride under ropes, period). Freestyle Terrain Freestyle Terrain is now a part of our ski resort culture and our profession. Our intention is to best utilize our resorts’ freestyle terrain to increase participation and enjoyment of our sports. For both Vail and Beaver Creek, Instructors in uniform (whether teaching or not) are required to have the appropriate Park Pass before entering any Freestyle Terrain designated by an Orange Oval sign, excluding Kid’s Adventure Zones, such as Chaos Canyon or the Wild West Trail. Vail and Beaver Creek have many freestyle parks or other man-made terrain features, designed to meet the needs of our guests. Please follow these guidelines when utilizing a terrain park or feature with your students or anytime you are using this terrain. They are appropriate for both skiers and riders. 1. We align with NSAA and industry-wide practices. Freestyle Terrain Areas are designated with an orange oval and may contain jumps, hits, ramps, banks, fun boxes, jibs, rails, half pipes, quarter pipes, snowcross, bump terrain and other constructed or natural terrain features. Prior to using Freestyle Terrain, you are responsible for familiarizing yourself with Freestyle Terrain and obeying all instructions, warnings and signs. Freestyle skills require maintaining control on the ground, and in the air. Use of Freestyle Terrain exposes you to the risk of serious injury or death. Inverted aerials are not recommended. You assume the risk. Freestyle Terrain has designations for size. Start small and work your way up. Designations are relative to this ski area.

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Smaller features

Medium features

Larger features

The four main messages of the NSAA Smart Style Program are: · MAKE A PLAN o Every time you use Freestyle Terrain, make a plan for each feature you want to use. o Your speed, approach and takeoff will directly affect your maneuver and landing. · LOOK BEFORE YOU LEAP o Scope around the jumps first, not over them. o Know your landings are clear and clear yourself out of the landing area. · EASY STYLE IT o Start small and work your way up. Inverted aerials are not recommended. · RESPECT GETS RESPECT o From the lift line through the park. 2. Training In Freestyle Terrain Areas Only authorized trainers are permitted to lead clinics in our parks. Recognized trainers from our sister resorts, from other recognized freestyle organizations, and PSIA/AASI Advanced Educators may also be permitted to give clinics to our staff, if such clinics have been sanctioned by a Training Manager and/or Director. Instructors must be a minimum PSIA/AASI ability level 6 to be authorized for introductory/Freestyle 101 clinics and level 7 for clinics beyond 101. PARTICIPATION WILL BE APPROVED BY AN AUTHORIZED TRAINER, TRAINING SUPERVISOR, OR TRAINING PRODUCT MANAGER. 3. Teaching In Freestyle Terrain Areas INSTRUCTORS are required to HAVE A VISABLE PARK PASS TO ENTER ANY PARK IN UNIFORM. This applies both to when you are teaching and when you are in between assignments. The Park Safety Pass (Orange) is the minimum required to enter parks. It verifies you have taken a Park Safety Pass Clinic and are aware of safety, etiquette, and park flow. Can be obtained by: · Attend a 3-hour on snow Park Safety Pass Clinic. For smaller parks and half-pipes, the Green Park Pass is required and can be obtained in one of the following ways. · PSIA Freestyle Specialist 1 (FS-1). For snowboard, current AASI level 3 certification. · Attend an in-house Freestyle Verification Clinic for this level. You must have approval from the Training Product Manager/ Supervisor, Snowboard Product Manager (if your discipline is snowboard) or the General Manager to attend these clinics. For medium parks and features, the Blue Park Pass is required and can be obtained in the following ways. · PSIA Freestyle Specialist 2 (FS-2)/AASI Freestyle Specialist 1 (FS-1). · Attend an in-house Freestyle Verification Clinic for this level. You must have approval from the Training Product Manager/ Supervisor, Snowboard Product Manager (if your discipline is snowboard) or the General Manager to attend these clinics. Instructors may not teach on the features designated as “large” in the parks unless authorized by their supervisors or managers, except for half-pipes. The guest should be comfortable using natural features outside the parks and be able to perform lower level flat land tricks before entering any of the parks. Instructors should use features appropriate to the level of the student and choose activities/exercises appropriate for the lowest skill level of the group. Instructors are expected to utilize the progressions and methodologies in our V/BC Teaching System Handbooks. 4. Guidelines and Procedures to Follow When Teaching in Freestyle Parks Instructors are required to have the appropriate Park Pass before entering any terrain designated with an Orange Oval with students, excluding Kid’s Adventure Zones (e.g. Chaos Canyon or the Wild West Trail.) · Must meet requirements for teaching in the Freestyle Parks before entering any terrain designated with an Orange Oval with students. · Guests should express an independent desire to use features. · Have your class read the Park Etiquette Signs at the entry of each park before entering. · Take an inspection run through the park with your class. Create

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Resource and Guidelines · Enter parks only at the open gates. · No off-axis tricks are allowed when you are in uniform, whether with a class or not. · The head does not go below the feet when performing tricks and maneuvers while in uniform or when working. Management understands that some non-inverted maneuvers in the half pipe may result in the head going below the feet. These types of non-inverted maneuvers are acceptable. · Signage provided at our parks as reproduced below are helpful reminders: FREESTYLE TERRAIN MAY INCLUDE HALF-PIPES, AS WELL AS TERRAIN PARKS AND TERRAIN FEATURES. THEY ARE PROVIDED FOR YOUR ENJOYMENT AND OFFER ADVENTURE, CHALLENGE AND FUN. HOWEVER, FREESTYLE TERRAIN USE, LIKE ALL SKIING AND RIDING, EXPOSES YOU TO THE RISK OF SERIOUS INJURY. PRIOR TO USING FREESTYLE TERRAIN, IT IS YOUR RESPONSIBILITY TO FAMILIARIZE YOURSELF WITH ALL INSTRUCTIONS AND WARNINGS AND TO FOLLOW “YOUR RESPONSIBILITY CODE.” 1) Freestyle Terrain contains man-made and natural terrain variations. 11) Freestyle Terrain changes constantly due to weather and use. 12) Inspect Freestyle Terrain before using and throughout the day. 13) In jumping and using this terrain, you assume the risk of serious injury. 14) One user on a terrain feature at a time. 15) Never jump blindly – use a spotter when necessary. Look Before You Leap! 16) It is your responsibility to control your body on the ground and in the air. 17) Always clear the landing area quickly. 18) Always ride or ski in control and within your ability. 19) Inverted aerials are not recommended. Enforce & Educate Speed or Safety Violators 1) Know the code. 20) Witness the crime – or have a reliable source. 21) Be firm, but friendly. 22) Ask the violator if they know what they did wrong. 23) Explain what they “really” did wrong. 24) Either educate or enforce: o Request to see their pass – don’t remove it yourself. (Contact Ski Patrol or Security if they refuse.) o Educate means explanation and recording information in the event of future violations. o Enforce means an explanation and recording information to de-activate his/her pass. (You do not need to physically keep the pass.) o In both cases – Record “Badge ID” number or “Employee ID” number and name of violator, and return pass to the person. If the violator is an employee, ask for his/her home department and supervisor name. 25) Enlist the aid of the Yellow Jackets, Mountain Information group, or Ski Patrol. 26) When the violator asks how he or she may have skiing privileges reinstated, refer him or her to a supervisor at ext. 4610 or 7544610 on Vail Mountain and ext. 6610 or 754-6610 on Beaver Creek Mountain. 27) Do not get involved in confrontation; record the information and Ski Patrol will follow up. If the situation is more serious, memorize a good description and then end the encounter, reporting to Ski Patrol ASAP. 28) If in a lift line, avoid confrontation, memorize the chair number that violator loads, ask lift operator to call Patrol on a safety violation, give the chair number and your name. The Patrol will intervene at the top of the lift. Skier Safety Act All ski and snowboard instructors should read and understand the Ski Safety Act, as amended. A portion of the amendment requires that the following warning be posted on signs and printed on all lift tickets: WARNING: Under Colorado law, a skier/snowboarder assumes the risk of any injury to person or property resulting from any of the inherent dangers and risks of skiing and may not recover from any ski area operator for any injury resulting from any of the inherent dangers and risks of skiing/riding, including: changing weather conditions; existing and changing snow conditions; bare spots; rocks; stumps; trees; collisions with natural objects, man-made objects, or other skiers/snowboarders; variations in terrain; and the failure of skiers/snowboarders to ski/ ride within their own abilities. The Ski Safety Act was amended in 2004 to include CLIFFS, EXTREME TERRAIN, JUMPS AND FREESTYLE TERRAIN as inherent dangers and risks of the sport.

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Resource and Guidelines Copies of the Ski Safety Act, as amended, are available at ticket offices or online on the Legal Department Intranet site. Workers’ Compensation Policies & Procedures The Program Injuries suffered by company employees while on the job may be covered by a company funded Workers’ Compensation Program. Listed below are highlights of immediate steps to take in the event of an incident/injury: 1) On the job skiing and snowboarding injuries must be reported to the Ski Patrol. 29) Report any injury by the end of the working shift, on the day the injury occurred, to the supervisor, office personnel on location, or call Health & Safety. 30) Only job-related injuries are covered by Workers’ Compensation (injuries suffered while participating in a recreational activity, even if while skiing/riding with employee ski pass or in uniform, are not covered). 31) Complete the Workers’ Compensation Injury Report Form with the supervisor at the end of the day and submit to Health & Safety within 24 hours of the incident. 32) Employees who complete the Workers’ Compensation Injury Report Form and see a doctor must have a release before coming back to work, even if they didn’t miss any time from work. 33) A release is required for any non-work related injuries for which an employee misses work. 34) It is the injured employee’s responsibility to provide his/her supervisor with a physician’s report after EVERY doctor visit. 35) Injured employees must see an Authorized Treating Physician at Vail Valley Medical Center or Strawberry Park Medical at Beaver Creek, Avon medical Center and Medical Center of Eagle in the event of a true emergency, or for after business hours. Call the Workers’ Compensation office if you have any questions at 970-845-2440. Injured employees should familiarize themselves with the Workers’ Compensation Modified Duty Program. With a doctor’s partial release, they will be placed in the Modified Duty Program. They will be offered a position with wages in lieu of all or part of Workers’ Compensation benefits. Refer to the Employee Handbook and/or contact the Occupational Health group for a more comprehensive understanding of the Workers’ Compensation Rules and Benefits. It is wise to have up-to-date insurance to cover all non-work related injuries. Check with the Benefits Department for insurance options. Coverage Instructors are “covered” by Workers’ Compensation: · During a work assignment. · When directed by a supervisor to ski/ride directly to a work assignment or another base area on a groomed beginner or groomed intermediate trail. Training Clinic Coverage Instructors must sign a Hold Harmless/Release of Liability prior to participating in any training and should know when they are covered. As a general rule, instructors are covered only when receiving compensation. Required/Prescribed AND Paid Training Clinic Coverage Instructors who participate in Required/Prescribed Training, including all alpine, Nordic, snowboard and adaptive clinics, will be covered by Workers’ Compensation only if the following criteria are met: · If in Required/Prescribed Training, instructor must be receiving pay. If an instructor is not being paid for their time, it is considered an Elective Clinic and not covered by Workers’ Compensation. For example: You have taken all of your available hours of paid training but have elected to sign up for a clinic on the Required Paid Training calendar. You are welcome to take the training; however, since you are not being paid, you will not be covered by Workers’ Compensation; · The clinic is listed on our computer board and calendar as a Required Paid Training, or has been Prescribed by a supervisor; · The employee is listed on the clinic roster signed by the trainer; · The employee is wearing an approved snowsports helmet in accordance with the helmet policy; · The employee follows the directions of the clinic leader in regards to exercises, traffic, terrain, tasks, and tactics; · The employee may wear his/her uniform if the clinic occurs on a scheduled work day. The instructor is expected to leave the clinic and work if requested by a supervisor or trainer; · Workers’ Compensation coverage commences when the clinic begins and concludes when the supervisor or trainer releases the participant from the clinic. Please use caution traveling to and from clinics – you are not covered before or after clinics once released; and · Instructors must be qualified to teach in the specific product. For example: an alpine instructor taking an alpine clinic is covered; however the instructor is not covered when taking a snowboard clinic unless they have been qualified as an instructor in snowboarding. Create

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Resource and Guidelines Certification and “Accreditation” Training Clinic Coverage (CS-1, CS-2, Freestyle, Trainer,) Certification and “Accreditation” Training Clinics are considered Elective Training and are not covered by Workers’ Compensation. Elective Training Coverage Instructors participating in Elective Training are not covered by Workers’ Compensation. Elective Training is considered training when an instructor is participating in any clinic while not receiving pay. Note: Participation in a Required Training Clinic without pay is considered Elective and thus not covered by Workers’ Compensation. On-Going Training and Pick-Up Clinic Coverage On-Going Training and Pick-Up Clinics are considered Elective Training and ARE NOT covered by Workers’ Compensation. (Exception: If management prescribes training to an instructor from the On-Going Clinic Calendar or as a Pick-Up clinic and the instructor is paid for his/her time, the clinic will be considered Required Training for that instructor only and the instructor will be covered by Workers’ Compensation. Please see the applicable criteria above.) The following activities are not covered by Workers’ Compensation: · Instructors are NOT considered to be within the course and scope of their employment and, therefore, are “not covered” by Workers’ Compensation when: o “Free skiing/riding,” including, but not limited to, skiing/riding before and after work assignments. o While available and checking in with a supervisor for assignments. · Elective Training Clinics (including Certification Clinics) are not covered by Workers’ Compensation. · Pick-Up Clinics and On-Going Training Clinics are Elective Training and not covered by Workers’ Compensation. · Instructors are not covered when learning new sports in a class. Instructors learning a new sport (up through level 5) in a public class or ski school only class for employees will be required to sign the standard liability release form. · Skiing/riding with a supervisor is not considered a clinic. Do not assume that free skiing/riding with a supervisor means automatic Workers’ Compensation coverage. · Clinics conducted by PSIA/AASI Rocky Mountain or by other non-Company Ski and Snowboard Schools are not covered by Workers’ Compensation. · Pagers and cell phones are not required within the course and scope of an instructor’s job. Utilizing this type of equipment will be at the instructor’s own cost and for their own convenience only. An instructor’s request for the SSS to “page” them, or to call them, does not change the fact that the instructor is “engaging in a recreational activity” or “free skiing/riding” between assignments. Therefore, they will not be considered in the course and scope of employment while utilizing such equipment for their own convenience and will not be covered by Workers’ Compensation. · Off the job accidents are not covered by Workers’ Compensation. An off the job injury that causes you to miss work due to the injury requires a release from a healthcare provider before returning to work. Also, it is your supervisor’s/manager’s discretion to request that you receive a second opinion from a medical provider selected by the Company before returning to work. · An instructor’s work is limited to on-mountain activities. Workers’ Compensation will only cover on-mountain activities, which occur during the course and scope of employment. Instructors are NOT allowed to drive clients during work hours and, therefore, are not covered by Workers’ Compensation unless authorized and validated to do so (i.e. Nordic Instructors). Instructors must use public transportation when traveling to another Vail Resorts mountain—if they choose not to use public transportation they will not be covered by Workers’ Compensation en route. Reduction of Benefits False Workers’ Compensation claims will result in termination and/or prosecution. If not injured on the job, do not file a Workers’ Compensation claim. Please respect these considerations and do not put yourself, your friends, and/or supervisors in the awkward position of having to question your integrity. You should be aware of the circ*mstances that could result in restriction of compensation benefits. Reduction of Benefits may occur in the event of: · Willful failure to use approved equipment. · Willful failure to use a safety device · Willful failure to obey safety rules (e.g. neglecting to report an incident at the time it has occurred). · Evidence or admittance of drug or alcohol use by the employee. · Willful misconduct. If the employee is involved in an on-the-job injury in which the injury is caused by willful failure of the employee to use safety devices provided by the company or willful failure to obey safety rules, benefits may be reduced by 50%. Employees must follow through on and attend appointment schedules that are established by the treating physician in order to receive Workers’ Compensation benefits. Failure to attend scheduled appointments may result in loss of benefits and disciplinary action.

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Resource and Guidelines Failure to abide by the Safety Policies and Workers’ Compensation Procedure may affect your Workers’ Compensation benefits and may result in disciplinary action up to and including termination.

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Resource and Guidelines

SECTION Six PAY AND BENEFITS

The pay system is designed to compensate instructors based on teaching skills and experience, and additionally rewards them when their clients return to our school. There is a lot of information included in the following pages, and if you want to maximize your earning power, you need to read carefully and clarify any questions with your supervisor. Note: Our definition of a private lesson is when the guest has a choice of instructor, start and stop time, size of group up to six, and whom the group will include. A group or class lesson is defined as when management assigns the instructor, determines start and stop time, class sizes and placement of members. The terms “class lesson” and “group lesson” are interchangeable. From a marketing perspective, we refer to adult class lessons as “group lessons.” Before we begin, be advised of the following: · Vail and Beaver Creek instructors are paid at equal rates, regardless of where the lesson is purchased or taken. · Beaver Creek class lesson prices are slightly higher than Vail’s due to a civic assessment surcharge that is built into the lesson price. · Payroll corrections must be made in a timely manner, preferably within 30 days of the pay period. · Questions should be addressed with your supervisor and a supervisor must authorize any payroll changes. · Any changes in the compensation system are applied forward and generally not applied retroactively. Pay System Overview The pay system computes how much you earn based on the following: Hourly Base Rate, Base Incentive, Work Hours, Additional Pay, Return and Request Pay, and Other Pay. We’ll cover these pay categories in greater detail later in this section, but first let’s have a look at the basic pay formula: (Hourly Base Rate+Base Incentive)XWork Hours)+Additional Pay+ Return and Request Pay If you can remember this, you’ll always know how much you should be getting paid, and what you need to do to get paid more! Here’s how each part of the formula contributes to your earnings: Hourly Base Rate This is your base wage, which is determined by certification level along with years of experience. Base Incentive You can increase the amount you earn per hour with Base Incentive pay. Credits are earned when you help generate additional business for the V/BC SSS (i.e. request guests and return students). · For a full time instructor, Base Incentive increases at 50 credit increments through the season. The amount of the increase is based on status. · At the beginning of each season, credit balances and the Base Incentive Pay revert to zero. · For a part time instructor, Base Incentive increments are based on hours worked. · Base Incentive is only paid on hours spent teaching. It does not apply to Other Pay such as training pay, sup assist, show-up, etc. Project Victory, Small Champions, and other adaptive special programs are generally paid at a flat rate and do not include the Base Incentive. Work Hours Every lesson product has Work Hours or a “length of day” associated with it, for example:

Examples Product P6 Private P3 AM or PM Private Adult Group All Day 3 - teen Class All Day

Work Hours 6.50 hrs. 3.25 hrs. 6.25 hrs. 7.00 hrs.

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Resource and Guidelines Work Hours for every product can be found in the Pay Formula section at the end of this chapter. If your time card reflects that you worked more time than what is included in the lesson product, the longer amount will be used in the Pay Formula. Additional Pay · Private Lesson Additional Pay – This is for length P3, P2, and P1 private lessons. · Group Lesson Additional Student Pay – Extra pay is given per student for group sizes above a certain number of students specific to the product. Please see the “Group Lesson Additional Student Pay” grid in Appendix B for details. · Product Set Up Additional Pay – Set up pay compensates instructors for preparing equipment or teaching terrain for their students. Return and Request Pay · Private Lesson Request Pay – Request pay is $5/hr for all statuses (i.e. an all day private lesson pays at [6.5 hours X $5] and a half day pays at [3.25 hours X $5]). · Group Lesson Return Student Pay – Return pay is $6 per returning student for all statuses. Other Pay · Pay associated with non-teaching functions of the job (e.g., Guest Service Pay, Guarantee Pay for S1-S2-S3 statuses, booking mistake pay, operational assist pay, trainer pay, sick pay, additional length of day, funeral pay, etc). · Instructors and other employees who may receive cash tips are also expected to submit a form 4070 and report this income on their personal income tax returns. · Overtime Base Wage Policies Your Hourly Base Rate is the minimum amount you earn for teaching or attending required or prescribed training per hour. There are several factors that go into determining potential base wage increases. Starting wages are located in Appendix B. Read on to find what you can do to develop your base earnings. Ski and Snowboard School Directors and General Managers will function as a pay review board with the freedom to assign an Hourly Base Rate based on unique credentials not mentioned above. BASE WAGE INCREASES The following may contribute to a Base Wage increase: · Annual Merit Increase Pool Each year, based on the overall financial condition and performance of the Vail Corporation (“the Company”), senior management determines a percentage guideline for merit increases, if any. This increase, if earned, is applied to the Hourly Base Rate of the instructor. There is no guarantee that a merit increase will be awarded for any ski season. The Instructor Performance Review is linked to the merit increase. In addition, you cannot be subject to a “final written warning” or a “performance action plan” where future employment is based on completion of the plan. The following increases will be effective the day when proof of Certification, Accreditation, Endorsem*nt, or Certificate is submitted to the POD administrative assistant. Remember that it is YOUR responsibility to provide documentation in a timely manner. · Primary Discipline Certification (Alpine, Snowboard, Nordic, Adaptive) Your primary discipline is the one in which you specialize or teach the majority of the season. Each instructor can have only one primary discipline. When you achieve a PSIA/AASI certification level (or multiple level, e.g. Nordic) in your primary discipline, you will receive a 10% increase in your Hourly Base Rate or the entry Hourly Base Rate for that level of certification, whichever is greater. If you obtain your certification over the summer, your base wage will be determined by adding your annual merit increase (if applicable), then the certification increase. · PSIA/AASI Children’s Specialist 2 (fomerly Children’s Accreditation) All Level 2 certified instructors are eligible to earn a CS-2 (formerly Children’s Accreditation), which will add $1.00 or 6%, whichever is greater, to your Hourly Base Rate. If you currently hold a 3-6-year-old Educator Endorsem*nt or earn CS-1, you are eligible for a pay addition of $.50 or 3%, whichever is greater. If a CS-2 pay increase is awarded, you will be expected to enthusiastically accept assignments teaching children.

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Resource and Guidelines · PSIA/AASI Children’s Specialist 1 (formerly 3-6-year-old Educator’s endorsem*nt) All Level 1 certified instructors are eligible to earn a 3-6-year-old Educator’s Endorsem*nt, which will add $.50 or 3%, whichever is greater, to your Hourly Base Rate. Instructors who hold CS-2 (formerly Children’s Accreditation) ARE NOT eligible for an additional pay increase if they complete the Endorsem*nt. If a 3-6-year-old Educator’s Endorsem*nt pay increase is awarded, you will be expected to enthusiastically accept assignments teaching children. · Secondary Discipline Certification (Alpine, Snowboard, Adaptive, NORDIC, Freestyle) A secondary discipline is any discipline in which you are qualified to teach, but do not specialize or teach the majority of the season. You can have multiple secondary disciplines. Each PSIA/AASI certification level that you obtain in a secondary discipline will add $.50 or 3%, whichever is greater, to your Hourly Base Rate. Note: PSIA Basic and Intermediate Alpine Freestyle Accreditation and AASI Freestyle Fundamental Level Accreditation are considered secondary disciplines. If a secondary discipline increase is awarded, you will be expected to enthusiastically accept assignments teaching that discipline. Note: Secondary Discipline Nordic - Because of the differences in testing procedures for Nordic, you will receive a one-time increase for Nordic certification, regardless of level. Obtaining a Nordic certification will add $.50 or 3%, whichever is greater, to your Hourly Base Rate. · PSIA/AASI EDUCATOR TITLES o Rocky Mountain Trainer (formerly Trainer’s Accreditation), E1 Examiner, E2 Examiner, E3 Examiner, and Demo Team members who are currently in our system will earn the entry level for the position or an additional 10% on their Hourly Base Rate, whichever is greater. · Other o Obtaining USSCA certification will add $.50 cents or 3%, whichever is greater, to your Hourly Base Rate, per level of certification. o Obtaining a state recognized teaching certificate will add $1 or 6%, whichever is greater, to your Hourly Base Rate. Base Incentive Systems & Policies There are little things you can do everyday to make more money. Our Incentive System is designed to reward you for the teaching expertise and sales skills that bring guests back time and time again. Whenever you help the school generate additional lesson revenue, you benefit! Instructors who thoroughly understand our Incentive System are more likely to profit. On average, 20% of an instructor’s overall compensation is Incentive Pay. For instructors who take full advantage of the system, this percentage may be much higher. However, it can also be lower, based on how much business you are generating. If you have any questions about the Incentive System or need to clear up Incentive Pay discrepancies, please see your supervisor. In the meantime, please review the charts below for detailed information on credits and incentives. Full Time Base Incentive System · We have a CREDIT managed Incentive System whereby overall hourly pay (Hourly Base Rate + Base Incentive) increases based on accumulation of credits. · There is no limit on how much Incentive Pay you can earn. · Hourly Base Incentives will increase at 50 CREDIT increments throughout the entire season. · Your Base Incentive increase is based on your status.

Hourly Base Incentive Status

Base Incentive Increase At 50 Credit Increments

S1 S2 S3 – Emeritus S4 S5 S

$0.60 (bump of $2.00 at 300 & 500 credits) $0.40 (bump of $2.00 at 300 & 500 credits) $0.40 $0.40 $0.30 $0.25

How to earn CREDITS: The way you can earn credits is by providing an exceptional lesson experience and inviting your guests to come back for another lesson or request you by name when booking a private. Credits per return vary by product; please see Appendix B for Credit Allocation matrix. Create

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Resource and Guidelines Flex Credits – These are earned when teaching products with no or limited returns, e.g. Beavo/Devo, Charitables, etc. (credits are based on product type & there is no direct pay attached to Flex Credits, however Flex Credits are applied to your Base Incentive credit pool). See Appendix B for flex credit allocation. Status Credits -- These are earned through participation in professional development opportunities. Status credits are only accrued at the end of the season and impact a pro’s status for the following season. For example, if you end the season with 550 credits but you earned 20 Status Credits your supervisor will put you in a status for the following season based on 570 credits. · Advanced Educators, when working PSIA/AASI-Rocky Mountain educational events, will receive 6.5 Status Credits per day of work capped at 78 credits (12 days). · Level 3 instructors in a promotable status will receive 6.5 Status Credits per day for attending required PSIA-RM pre-courses and the RM Trainer exam the season of their exam. Credits are capped at 58.5 (9 days). · All pros will receive ½ Status Credit per hour for non-paid, in-house training. PART TIME BASE INCENTIVE SYSTEM If you teach part time, you earn a Base Incentive based on hours worked, as outlined below. Note: New hire paid training hours do not count as “Work Hours” toward your Base Incentive.

Part Time Work Hours 0 - 136 137 - 182 183 - 220 221 - 266 267 - 312 313 - 358 359 - 404 405 - 450 451 +

Base Incentive Increase $0.00 $1.00 $1.00 $0.50 $0.50 $0.50 $0.50 $0.50 $0.50

Approximate Days 0-21 22-28 29-34 35-41 42-48 49-55 56-62 63-69 70 +

Return and Request pay Not only do return students and request lessons help you earn credits and Incentive Pay, but they can also help you earn Return & Request Pay, which can add up to a lot. Read the following, “How do I get paid? Group Lessons” and “How do I get paid? Private Lessons” to find out how getting your guests to come back or request you for future lessons can pay off. How Do I Get Paid? Group Lessons Your Hourly Base Rate is the minimum amount you earn per hour when teaching group lessons. Whether you teach children or adult groups, your pay is hours worked, including morning meetings, multiplied by your Hourly Base Rate plus Base Rate Incentive. You can find work hours by product in Appendix B. Certain products also include additional pay, student pay or business incentive pay (see Appendix B). Return student pay is provided as an incentive to reward you for generating return guests and can provide a significant amount of your seasonal income through direct return pay and the subsequent growth of your Base Incentive through credits earned for returns. Class Lesson Return Student Incentive Pay Instructors of all statuses will be paid $6 per return student. Read the following to understand how this system works and why it’s to your benefit to get as many returning guests as possible. Who counts as a return student? The following scenarios demonstrate how you can earn Return Student Incentive Pay: · Student returns to instructor for an additional lesson the following day and the instructor teaches that student. · Student returns to instructor for an additional lesson the following day but, in the best interest of student, instructor moves student to a more appropriate level. · Student returns to same instructor for an additional lesson the following day, but lesson is in a different discipline or time frame (e.g. first day PM beginner class, second day all day class; first day adult alpine class, second day a snowboard class). · Instructor is scheduled, meets and greets their students, and is willing to work but the class is combined out; instructor will be Create

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Resource and Guidelines given pay and earn return students credits for that day. · Student returns next day, but instructor cannot teach student because instructor is scheduled on a season-long program (i.e. Devo, Beavo, Odyssey etc.). Instructor will earn return student credits for those students as long as they are documented on the consecutive day’s class list of another instructor. · Instructor takes a student from a private lesson to a group lesson product the following day. The student will count as a class return (if the private was an assignment, it does not become a Daily Private Rollover). When are class returns not counted or paid? · Instructor is scheduled off or requests not to work before the class organization process has taken place. · Instructor had a prior scheduled assignment (e.g., private lesson, training, etc.). · Guest’s name is not on today’s or previous day’s class list. · Instructor did not turn in a class list on the previous day and/or does not turn in a class list on day of returns. · Instructor requested to move to another product (e.g., converting a student to private instruction, request to work an afternoon product, etc.). · Guest returns to another POD. Children’s 3-6 Class Lesson Incentive The Children’s 3-6 Program Return Incentive is team oriented, taking into account the total number of three to six year old students who returned from the previous day, divided by the total number of 3-6 Program instructors working that day. · 3-6 instructors get return credit every day they work. · Instructor must turn in a class list for that day and the previous day for return students to count. · Alpine and Snowboard 3-6 Ultimate 4 returns will be pooled separate from regular 3-6 groups. How Do I Get Paid? Private Lessons Your Hourly Base Rate is the minimum amount you earn per hour while teaching a private lesson. In addition, your Base Rate Incentive is included on all hours worked. Hours defined by product: · P6 – All-day private, 6.5 work hours · P3 – Half-day private, 3.25 work hours · P2 – Two-hour private, 2 work hours · P1 – One-hour private, 1 work hour There is also Additional Pay on P1, P2 and P3 lessons (see Appendix B). Request Private Lesson Incentive Pay System All statuses are paid $5 per request hour. Situations constituting Request Pay for privates are described below. When is a lesson a request? · When a guest requests an instructor by name when making their reservation. · When a guest requests an instructor speaking a language other than English. · A referral private lesson is paid as a request. Bookings generated for instructors by management or by reservationists are considered assigned private lessons. When is a lesson a referral (booked as “Referral Request Approved”)? · When an instructor has been “requested” by another instructor to be added to a booking and both instructors and the guest communicate and agree on the new lesson. · When guests are referred to an instructor by another instructor, if the originally requested instructor is not available and both instructors and the guest communicate and agree on the new lesson. · Referral/Request Form must be completed and signed by the original instructor, referred instructor, and supervisor. · Original (referring) instructor is responsible to ensure the new (referred) instructor and guest communicate prior to the lesson. Supervisors may switch a lesson to an assignment if the referred instructor and guest have not communicated. Not knowing the guest name or meeting location, or being in the wrong meeting area, are examples that indicate a lack of communication between instructor and guest and may result in the lesson being changed to an assignment. · Assigned lessons cannot be referred by one instructor to another. Management will reassign the lesson as an assignment. When are assignments converted to request lessons (rollovers)? · When a guest extends the length of an assigned private lesson booking within 48 hours of the current lesson, that day’s assigned lesson is converted into a Daily Private Rollover. The extended lesson is then booked as a Request lesson. The extended lesson must be taken within the same season as the original assignment to qualify. Create

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Resource and Guidelines · There are times during the holiday seasons when a private lesson cannot be extended because there are no available instructors. When an assigned lesson cannot be extended, the instructor does not get credit for a request. · If an assignment qualifies for a request and has not been changed in the computer, the instructor must fill out an Assignment to Request Form and submit it to their private lesson supervisor. Examples qualifying for Assignment to Request credit: o Prior to noon, a 1/2 day a.m. assignment is extended into the afternoon creating an all day lesson. In this case the newly created all day lesson is booked as a Daily Private Rollover and request credit is earned. o At the end of the day, today’s lesson is extended with the addition of a 1-hour, 2-hour, ½-day or all-day for later in the week/season. In this case, today’s lesson is changed to a Daily Private Rollover and the extended time is booked as a request lesson. If the extended lesson is cancelled, the original lesson will be converted back to an assigned lesson. o If, during an assigned lesson, the guest wants to extend the lesson but the instructor teaching is not available, the instructor may then assist the guest to extend by referring another instructor to the extended lesson. The first instructor’s assigned lesson is then changed to a Daily Private Rollover and the referred instructor’s lesson is booked as a referral lesson, both earning request credit. o When an instructor has an assigned private lesson and adds an instructor(s) to the booking that instructor earns request credit for the same day(s) the other instructor joins the booking. The assigned lesson on that day becomes a Daily Private Rollover and all subsequent assigned days become request lessons if the additional instructor(s) are also booked. The instructors who are added to the booking have assigned lessons if management chooses the instructor and referral lessons if the original instructor refers them directly. When are continuing assignments converted to request lessons? A continuing assignment is any assigned booking covering two or more days. It does not have to run consecutive days and can be any length of lesson during those days. The 4th+ day(s) of all continuing assignments are paid as requests. It is the instructor’s responsibility to fill out an Assignment to Request Form and submit it to their private lesson supervisor so the change can be made in the computer – it does not happen automatically. When an instructor extends the assigned part of a continuing assignment he/she will be given request credit as outlined below. If a continuing assignment is extended for an additional day, that day’s lesson is converted to a Daily Private Rollover. The extended business is booked as a Request. · When a continuing assignment is extended by additional hours being added onto one of the days, only that day’s assigned hours will be converted to a Daily Private Rollover. Only one day of a continuing assignment will convert to a Daily Private Rollover or Request, regardless of the amount of days added considering the guest or PSS agent originated the business. Corporate Lessons and Familiarization Tours · Private lessons organized through Group and Corporate Sales bookings will be considered a request if the group leader requests the instructor. A group leader is defined as any person, including an instructor, who is organizing a group. Changes involving the assignment/request must be made prior to the start day of the lesson(s). · Familiarization Tours (FAMs), Beaver Creek Club Tours, Arrowhead Alpine Club Tours, Bachelor Gulch Club Tours, Passport Club Tours, Vail Mountain Club Tours, and Game Creek Club Tours are requests only when the group’s marketing representative or club manager specifically requests the instructor. Club Lessons Many of our private clubs book regular lessons as part of their club activities. These lessons will be booked, scheduled, and paid as private lessons. If you are available, you may end up on more than one of these assignments over the course of the season. Being booked multiple times by the same club does not necessarily make the lesson a request. They will be requests only if the club manager specifically requests an instructor by name. Private Lesson Situations NOT Qualifying for Private Incentive Pay The following situations are considered assigned private lessons and do not qualify for private lesson Incentive Pay. In order to retain the integrity of the Incentive Pay System, exceptions to these guidelines will not be made. · Assignment: guest has not requested or been referred to a specific instructor. · Requests for a specific skill, qualification (e.g., Adaptive or children), gender or quality (e.g., female, adaptive). Instructors who possess these skills/qualities have a greater opportunity to work. · Assignments made by private lesson reservation agents or management. · Continuing assignment of three days or less. · If an instructor has a student in a private lesson and moves that guest with them to a group lesson product, it does not qualify as extending a private lesson. · If you are assigned to a private lesson for one or more days with a guest, who is in turn booked for additional days with another instructor, the guest may request to keep you on the booking. We will try to accommodate the guest’s wishes, however, the Create

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Resource and Guidelines private lesson will not be considered a request until the fourth day. (The original booking was an assignment to both instructors, and therefore, will remain an assignment. This is based on the fact that the reservation agent originated the booking and the length of the booking has not changed.) Policies Related to Private Lesson Incentive Pay · Instructors are prohibited from manipulating the Incentive System for their personal benefit. · Instructors must receive prior approval from the private lesson supervisor or manager before extending a lesson. · Instructors may not purposely reduce an all day private lesson assignment into a ½ day lesson with the intent of extending it in the afternoon, thereby earning request credit. · Once an instructor is booked with a request or referral private, it will not be changed in favor of a perceived “better” request or referral lesson. · An instructor cannot have a booking changed without prior approval from the private lesson supervisor or manager. · Next season’s bookings are made first priority to guests with history (skied with instructor during the same time period the previous season) and then on a first-come/first-served basis. If an instructor has a double request for the same time period he or she must contact the guest who they will not be skiing/riding with, and either move the booking to another time period or refer a qualified instructor. Private Lesson Other Pay Categories · Guaranteed Pay/ “To Make Base” Pay o S1 and S2 guaranteed pay: Will receive a minimum pay of four times your hourly base wage (excluding base wage incentives) Dec. 17, 2011-April 7, 2012. You must be scheduled to work that day and willing to take any assignment in order to be eligible for guaranteed pay. This does not include Incentive Pay (Base Incentive or Request/Return Incentive Pay). If the instructor makes less than this amount, the difference is made up in “To Make Base” pay. o S3 – Emeritus guaranteed pay: Will receive a minimum pay of four times your hourly base wage (excluding base wage incentives) during peak business times (Dec. 27 – Dec. 31, Feb. 18 – 20, March 11 – April 7). You must be scheduled to work that day and willing to take any assignment in order to be eligible for guaranteed pay. This does not include Incentive Pay (Base Incentive or Request/Return Incentive Pay). If the instructor makes less than this amount, the difference is made up in “To Make Base” pay. · Cancelled Private Lessons A customer cancellation policy is in place to deter customers from canceling lessons and to cover the costs of our administrative and management staff time processing changes and re-bookings. The cancellation policy states: If a guest cancels a lesson 24 hours in advance he or she will not be charged for the lesson and will not be assessed a penalty. If the lesson is not cancelled in time, the guest will be charged for the entire lesson if the instructor is not rebooked for a like lesson, or a $100 penalty if the instructor is re-booked. · Private Lesson Booking Mistake/No Show Pay o When a private lesson guest does not show up for a scheduled lesson, the instructor must notify the private lesson supervisor within a ½ hour of the lesson start time to qualify for compensation. At this time the booking will be researched and the supervisor will work with the instructor and the indoor supervisor or reservation staff to determine the proper course of action. o If the private lesson supervisor asks the instructor to continue to wait for the guest, the instructor will be paid their Hourly Base Rate for the applicable hours. If it is determined that a booking mistake has been made, or that the guest is a no show, the lesson will be canceled and the instructor will become available for an assignment and fall under the normal booking process. o If an instructor is re-booked he or she will be compensated for the actual work done, plus an additional amount if applicable, based on Guest Services pay. S1, S2, and S3 – Emeritus instructors will be paid for the actual lesson, plus an additional amount based on the “To Make Base” guidelines if within their Guaranteed Pay time frame. o If an instructor does not get an assignment, he or she will be paid at the Guest Service rate or “To Make Base” pay, if S1, S2, or S3 – Emeritus. The amount will be paid under the pay category “No Show” or “Booking Mistake.” Instructors will not receive compensation, Incentive Pay or credits for the canceled lesson. An instructor’s hourly base rate may be applied at supervisor discretion if warranted by the circ*mstance. REFERRAL INCENTIVE Referred private lessons are important to our business and we want to reward instructors who bring in private lesson guests beyond the number that they can teach. We track referred private lessons and pay out an incentive at the end of the season to each referring instructor Create

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Resource and Guidelines based on the number of referral days generated throughout the season. A full day referred lesson will be worth one “referral” and each ½ day referred lesson will be worth a “½ referral.” No referral incentive will be awarded for one or two hour lesson referrals.

# Days Referred 5 to 9 10 to 19 20 to 29 30+

Incentive Earned $5 per referral $7 per referral $10 per referral $15 per referral

Follow these guidelines when referring lessons: · Referring instructor must be working for the V/BC SSS on days of referred lessons to receive referral incentive. For multi-day bookings the referring instructor will receive referral incentive only on the days that they are working. · Original (referring) instructor is responsible to ensure the new (referred) instructor and guest communicate prior to the lesson. Supervisors may switch a lesson to an assignment if the referred instructor and guest have not communicated. Not knowing the guest name or meeting location, or being in the wrong meeting area, are examples that indicate a lack of communication between instructor and guest and may result in the lesson being changed to an assignment. · Referral/Request form must be completed and signed by original instructor, referred instructor and supervisor and turned in prior to the commencement of the lesson. Forms for instructors referred day-of must be completed by end of the day. · Corporate lesson referrals are not allowed under this incentive plan. · Instructor cannot refer the same clients to the same instructor more than once. Subsequent bookings are simply a request for the instructor teaching the lesson. Referral incentive is not given to the referring instructor if the guests have previously taken lessons with the referred instructor. · Referring instructors must recruit their own instructors in order to qualify for referral incentive. If the referring instructor asks for management assistance, it is at the discretion of management to determine if the booking qualifies as a referral and if referral incentive is warranted. · If an instructor currently on a booking adds instructors to the booking, he/she can qualify for referral incentive by completing the referral forms. · Referral incentive will only be given for original booking dates and not for days added after the lesson has begun. · Instructor cannot refer an assigned lesson. · Referral incentive bonus will be entered into the pay system based on completed referral forms. Incomplete forms or forms turned in after the day of the lesson will not be counted. Referral Incentive Pay will be paid out on the pay period ending April 25, 2012. All referral incentive disputes must be resolved by May 31, 2012 after the season has ended. · Policies are subject to change with or without prior notice. · No referral given if referring instructor calls in sick. How Do I Get Paid? Other Pay While instruction accounts for most of your compensation, there are many other non-teaching situations for which instructors are paid. Just by showing up for work, you are almost always presented with an opportunity to make “Other Pay,” even if you aren’t assigned a lesson. These jobs are paid at either rates set for that specific duty, or a standard flat rate. Note: Base Incentive is not added to these activities. You should report any teaching and non-teaching work time on a daily time card. Examples of Other Pay include: Guest Service Pay Guest Service pay is what an instructor earns while waiting to get a teaching assignment. To receive Guest Service pay instructors must be willing to do non-teaching tasks such as greeting, helping other classes, etc., while waiting to be assigned. Form Completion Pay When asked to complete required forms outside your work day, including work comp forms, incident reports, referral forms, you are eligible for Form Completion Pay (paid at the Guest Service Pay rate). Coaching and Feedback Pay When asked to come in outside your work day to discuss feedback or coaching you are eligible for pay (paid at the Guest Service Pay rate). Paid Training Training wages are paid when instructors attend new hire training, required training clinics or communication meetings. Training wages are

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Resource and Guidelines $8.96 per hour for all newly hired instructors during their first year. For all returning instructors mandatory training will be paid at the Hourly Base Rate. Communication meetings are paid at $9/hr for all statuses. Master Camps training will be paid at the Hourly Base Rate for the first four hours and at the current FY12 rate/hr for all remaining hours. Trainer Pay · Trainers are paid at least their Hourly Base Rate + Base Incentive when leading a clinic. · Clinic sign up sheet must be turned in within 24 hours, preferably that day, and signed by the Training Supervisor/ Product Manager. Failure to turn in a singed sheet within 24 hours is a violation of school policy. · Trainers receive one flex credit for each hour of training delivered, up to a maximum of 6.5 credits for a full day clinic. · The following situations qualify the trainer to receive Request Incentive Pay of $5/hr up to 6.5 hours per day. The General Manager may waive these requirements. o 3-6 PSIA/AASI Level 2 Certified and CS-2 (formerly Children’s Accredited), current and active, delivering training in area of expertise (3-6). o 7-14/Teen PSIA/AASI Level 3 Certified and CS-2, current and active, delivering training in area of expertise (7-14/ Teen). o PSIA/AASI Advanced Educators current and active delivering in area of expertise (adaptive, Nordic, alpine, snowboard, freestyle). o ISIA Advanced Educators current in their home country who are PSIA/AASI Level 3 certified, current and active, delivering certification training. Note: *ISIA Advanced Educators must become Level 3 certified with PSIA/AASI to be eligible to deliver certification training. o SSS Directors and General Managers will function as a pay review board with the freedom to assign a pay rate based on unique credentials. Operational Assist Pay & Program Coordinator Pay Operational Assist pay is for instructors who are assisting with organization, without the additional responsibility of coaching and counseling instructors. The manager will assign an Operational Assist pay that is appropriate to the individual. When instructors have the assignment of Operational Assist, they will earn one credit for each hour worked, up to a maximum of 6.5 credits for a full day. There is no pay associated with these credits, however these credits will be added into the Base Incentive pool.

Category Infrequent/Fill In Developing Experienced

Operational Assist Pay

Wage $13.92 per hour $15.91 per hour $17.90 per hour

Benefit Pay: Sick Pay, Jury Duty Pay, Funeral Pay, etc. (Eligibility information is detailed in the Employee Handbook) An instructor’s Hourly Base Rate is used as the flat rate for the above categories (Hourly Base Rate X 6.5 for all day or Hourly Base Rate X 3.25 for a half day). For an instructor to qualify to be paid, he or she must have been scheduled to work the day when he or she wishes to use the Benefit pay AND must have called in and notified management that he or she will not be at work prior to the start of his or her assignment for the day. Please speak with a supervisor rather than leaving a message. A doctor’s note may be required to receive sick pay. Any sick pay claimed beyond a 5-day work week, i.e., for the 6th and 7th day in a pay week, must be approved by the location general manager/director. A maximum of 40 sick hours may be paid in a given work week. A maximum of 40 total benefit hours can be accrued each week. 450 Benefit Hour Requirement – Full-Time Instructors All employees must meet certain requirements to maintain full-time status and associated benefits. If you are a full-time, seasonal instructor you must accumulate 450 benefit hours by April 11, 2012. Of those hours, 270 must be accrued before Feb. 29, 2012. Failure to meet the requirement will result in loss of full-time status and all associated benefits effective the first day of the following month. Health Insurance and Bridging Please see the Benefits Handbook for insurance eligibility and details. Eligibility policies and health plan provisions have changed significantly from past seasons*. A full time seasonal employee must be hired by December 25, 2011, have worked for the company for two or more consecutive winter seasons and have accumulated at least 1500 service hours to be eligible for bridging health insurance. Employees will not be eligible for bridging if terminated before April 2, 2012, if benefit work hour requirements are not met, or if they are not available to work through April 11.

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* Employees must have been hired by December 25, 2008, to be eligible for bridging. Please see your benefits manual or contact HR with any questions or for further clarification. Overtime Pay Instructors are paid overtime for all hours worked beyond 40 hours per week (a work week is Thursday to Wednesday). Overtime is not calculated or paid on Paid Time Off (PTO), sick or benefit pay. While benefit hours are capped at 40 per week, credit toward the 270/450 threshold will be given to overtime hours once actual work hours pass 40. Once an instructor passes 40 benefit hours, they will receive either 40 benefit hours or actual work hours, whichever is greater. For example: · An instructor who works 5 days of privates (6.5 hrs. x 5) would have 32.5 work hours and be credited with the greater number of 40 benefit hours, which accrued at 1.33 per work hour and were capped at 40. · Similarly, an instructor who worked 6 days of privates (6.5 hrs. x 6) would have 39 work hours and be credited the greater number of 40 benefit hours, which also accrued at 1.33 per work hour and also were capped at 40. · If that same instructor worked 7 days of privates (6.5 hrs. x 7), they would have 45.5 actual work hours and 40 benefit hours (also earned at 1.33:1 and capped at 40); they would receive credit for the greater number of 45.5 actual work hours toward 270/450. Corporate group/other non-teaching Pay Instructors will be paid for required work outside of teaching hours, per established rates equivalent to job functions. For example, Meet & Greet $9.95/hr, Rental Shop Help $8.96/hr, Corporate Lesson Additional Hours Base Rate/hr, Communication Meetings $9/hr. See a manager or supervisor for further clarification. Professional Development Reimbursem*nt in Primary Discipline Instructors who complete the required hours of in-house certification training, attend and pay for related PSIA/AASI-RM exam fees, and pass their exam, are eligible for a reimbursem*nt of a portion of those fees. The exam process must be completed within a two-year window. To receive this reimbursem*nt, instructors must produce exam and clinic receipts of payment and certificate (proof of accomplishment). These must be attached to a competed Travel and Entertainment (T&E) report and turned in to their Training Supervisor/ Product Manager within 30 days of completion of the exam. Adult program instructors attending PSIA/AASI-RM CS-2 (formerly Children’s Accreditation) also must audit one full-day children’s class lesson.

Professional Development Reimbursem*nt Training requirement

Reimbursem*nt maximum

Level 2

12 hrs.

$400

Level 3

18 hrs.

$550

RM Trainer

24 hrs.

$700

12 hrs. (plus Audit, if applicable)

$300

Level of exam

CS-2

How Do I Get Paid? Time Cards As part of our commitment to operating with integrity, we want to ensure that we are keeping accurate records and paying you for all the time you work. · · · ·

Time cards must be completed each day you work and must capture all the hours you worked. You must include any miscellaneous, non-teaching time on your daily time cards. Please obtain prior permission from your supervisor, whenever possible, before incurring any miscellaneous non-teaching time. When teaching a group lesson, you must submit your time card to your supervisor at the end of each day. When teaching private lessons, please endeavor to submit your time card to your supervisor at the end of each day. However, we recognize that certain circ*mstances may make daily submission of time cards for private lessons difficult. If you are unable to submit your time card after a private lesson, please submit it as soon as possible and no longer than the first day after the end of the pay period. Our pay periods run for a two week period, from Thursday through Wednesday and all time

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· ·

cards must be submitted by the Thursday following the pay period end. If your lesson ends early, you must reflect the actual hours you spent working on your time card. However, you will be paid at least the number of hours included in the lesson product you taught, even if it ended early. It is a serious violation of company policy to falsify a time card or incorrectly report hours worked. Never over or under report your time. Please refer to the Vail Resorts intranet or the Employee Handbook for a complete copy of the Wage Payment Policy.

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Resource and Guidelines

SECTION Seven AppendixEs Appendix A: Specific Behaviors Specific Behaviors A. Group Handling and Technical Expectations: __Quickly establish rapport with guests. __Check students’ readiness for the day, including equipment, clothing, accessories, etc. __Make sure you and your students know each other’s names. __Support and assist level or zone leaders and supervisors in forming groups. __Be aware of where other instructors are located and take responsibility for reassigning students. __Make necessary changes with tickets, class lists and supervisors. __Do not make negative comments about the organizational process, including making comments about your group size in front of students. __Describe the organizational split process to alleviate anxiety and to explain its importance to each individual and the group. __Use the first run as a warm-up for students, and a skill assessment opportunity. Stop for organization and pacing, not for “tech” talk. __Watch students as they are led down the hill and decide if they fit in the group. Inform split supervisor of adjustment needs. __When moving students to another group, be sensitive to their feelings and make changes diplomatically. __Keep students occupied and engaged if asked to wait by the supervisor. __Follow recommended routes and terrain for specific levels. Designate a “rendezvous point” just in case! __Use freestyle parks, glades and terrain attractions to build specific skills, enhance learning and increase enjoyment of the sport. __Check mountain grooming reports daily. Be prepared for weather changes, students’ changing energy levels, varying crowds, and coach your students to do so. __Teach all students “Your Responsibility Code” and mountain/environmental etiquette. __Provide variety, creativity and flexibility to reach lesson goals. __Use exercise progressions of sound technical merit that directly lead to progress in skills. __Set a tempo that allows the students/class to improve skiing or riding skills. __Vary your teaching style to meet the needs of the individuals and the group. Specific Level Leader Expectations: __Communicate with supervisor to determine class sizes. __Work with fellow instructors to form cohesive groups pleasantly and efficiently. __Track return students, instructor names and verbal split class size on level leader or zone leader cards. __Continuously report group organizational progress and readiness to split supervisor. __When notified by split supervisor, clearly inform fellow instructors to depart to ski/ride in a pleasant, non-commanding manner. B. Lesson Content Expectations: __Introduce lesson plan and product highlights. __Set objectives in partnership with guest based on skill assessment and students’ goals. __Respect the guests’ ideas and viewpoints. __Tailor presentation to guest developmental stage, physical, cognitive and motor abilities. __Demonstrate at appropriate skill level for students’ understanding and performance. __Offer ample opportunity to practice skills related to lesson objectives. __Check students’ understanding as they demonstrate and verbalize what they have learned. __Use training tools to enhance learning. Utilize the concepts in the Vail/Beaver Creek Teaching Handbooks. __Summarize the lesson periodically throughout the day and week. __Create a memorable experience for the guest by blending tasks, practice time, play and adventure. __Invite each guest back. __Preview the following day/lesson. C. Private Lesson Expectations: __Instructors are responsible for staying informed of their private lesson bookings and for seeing that all lessons begin at the time and location scheduled. This may require checking the computer several times during the day as bookings can and do change. __Ensure that bookings in the computer match what you taught on the hill.

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Resource and Guidelines __Check the instructor computer at any POD location every morning and evening. __Know the assigned guest’s first and last name and the duration of the lesson. If the name conflicts with the name in the computer, notify a supervisor prior to starting the lesson. __Contact the SSS location at which you are meeting your students if, for any reason, you are going to be late. __Know and facilitate the use of the “Private Appreciation Program,” Private Lesson Perk Card and Guest Recognition Program. __Help build a relationship between guests and our school. Invite supervisors to ski/ride or socialize with you and your guests when appropriate. __Maintain a positive attitude when management is unable to allow you to roll a lesson or accommodate a request for any reason. __Resolve any request guest conflicts that may arise due to multiple guests wanting to book you during the same time period. Typically “history” with the guest will over-ride “first-come, first-served” in booking priority. However, if you desire to change this priority, you must communicate with your clients and make the necessary arrangements. __Check to make sure the guests have signed the Release of Liability form. __Be sure you know your POD’s booking deadlines for the 2011-2012 holiday periods. Getting your booking requests into the computer system before these deadlines is critical to assure smooth scheduling for instructors and guests. Without your booking dates in the system, you may be put on assignments to fulfill our private lesson business needs. If a request comes in after the deadline we will try to honor that request, but there is no guarantee. D. Children’s Program-Specific Expectations __Meet child-specific expectations in addition to what’s outlined above. __Complete exercise progressions as outlined in the Children’s Alpine and Snowboard Teaching Handbooks. __Include ski/ride week activities in daily lesson plan. __Use Children’s Passport and related training materials (buttons, pins, etc.) to enhance learning. __Build a cohesive team, expecting different rates of learning due to different skill and fitness levels as well as age and gender differences. __Set class rules and follow through with consequences, which should NEVER include any physical discipline. Likewise, physical restraint should never be a “consequence” but should be used only to prevent injury to the child or others. Immediately report the use of any physical restraint to your supervisor. __Work in partnership with child and parent to maintain appropriate behavior. __Recognize and reward positive behavior. __Monitor and manage any special needs students may have (i.e. medications, physical and or emotional needs). Never administer medications but allow the student to do so if of an appropriate age. Otherwise, contact ski patrol or a parent. __Monitor emotional and physical well being of the children. __Work to determine source of fears and anxieties that may manifest themselves as “illnesses.” __Communicate lunch location and time on class lists and turn list in on time. __Sit with class, interacting to develop rapport with the group. __Have another instructor or supervisor watch the class when not in the immediate presence of the group. __Be aware that parents critique the instructor and SSS when they visit their child at lunch, so actively promote a favorable impression. __Be sure to clean up after lunch and snack. __Summarize the day’s activities, child’s progress and future ski/ride week activities with parent and child. __Communicate realistic expectations to the parent about their child. __Prepare the parent for any changes or special events occurring the next day. __Establish a friendly rapport and instill confidence, so that the parents feel their expectations have been met and exceeded. __Use available support pieces to enhance and showcase the lesson. __In the event of any incident (1050 injured student, 1083 lost student, lifts) communicate facts of the incident with the parents. (Avoid judgmental comments, blame or personal opinions.) __In the event of a sick child, sign the child into the CSSC and notify an inside staff supervisor. __Display concern for the sick child – check back every 30 minutes to see if the child is able to return to the class. __Follow up at the end of the day to link the child up with parents. __Discuss with parents the child’s symptoms and the progress the child made throughout the day. __Use diplomacy while describing the symptoms clearly and honestly. E. Chairlift Protocol __Be aware of skill level, terrain, weather and fatigue to help prevent any injuries and accidents. __Review lift procedures and expected behavior for riding lifts with your class daily. __Interact with the lift department in a professional, diplomatic and cooperative manner.

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Resource and Guidelines Appendix B: Rates, Flex Credits, Additional Pay, Pay Formulas Entry Base Wage Rates

Entry Rates Certification/Credential Non-certified New Hire Level 1 certified Level 2 certified Level 3 certified Trainers Accreditation* E1 Examiner* E2 Examiner* E3 Examiner* Current ISIA Demo Team Member Current PSIA Demo Team Member

Entry Base $9.95 $10.95 $12.95 $14.95 $20.20 $21.19 $22.46 $24.28 $25.27 $26.27

Other considerations: · Level 2 & 3 certified instructors Hourly Base Rate will take into account years of experience up to, and including, ten years. · A “year” is defined as a 12-month period, November to November, based on our Northern Hemisphere Season. For instructors with part time experience, two years of part time service will be considered equivalent to one year of full time service. · Former World Cup competitors will be brought in at entry Level 3 certified pay ($14.95). * To receive and maintain advanced educator wages, instructors must remain current and active within the division. Currency is defined as attending the annual fall Advanced Educator’s training and paying dues. The general managers and directors will consider such cases on an individual basis. Ski and Snowboard School Directors and General Managers will function as a pay review board with the freedom to assign an Hourly Base Rate based on unique credentials not mentioned above. Credit Allocation

Credit Allocation Product Privates, all disciplines Adult Alpine Adult Snowboard Adult signature Mastercamp 3-6 Alpine and Snowboard 7+ Child Alpine 7+ Child Snowboard Teen Alpine Teen Snowboard Nordic

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Credits 1 per request hr 4.3 per return student 5.8 per return student 4.4 per return student 4.7 per return student 2.7 per return student 3.1 per return student 5.5 per return student 4.6 per return student 5.8 per return student 18.8 per return student

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Resource and Guidelines Flex Credit Allocation

Flex Credit Allocation for Specific Products Paid Activity Flex Credits Earned All day – 4 Adult Level 8/9 classes Half day – 2 7+ BDC (alp & SB) 4 Adventure Sessions 4 4 Form Your Own Group 3-6 Product Coordinator 1 per hour Adaptive P3 2 Adaptive P6 4 Communication Meeting 1

All Flex Credits are per day unless otherwise noted Paid Activity Flex Credits Earned Adult SB level 7-9

4 4 4 1 per hour 4 4 4 4

Les Streeter Diversity Lessons Master Camps - Trainer Pepi’s Wedel Weeks Sonnenalp Guides Project Challenge Small Champions Small Champions - Prog. Coord. Small Champions-Trainer Project Victory Project Victory-Prog. Coord. Project Victory-Trainer She Skis, Her Turn & Girlz on Edge SOS Class

4 2 2 4 4

Operations Assist Trainer PSIA/AASI Hyatt Tech Week Ultimate 4

Sonnenalp

Paid Training - Returning Pro Paid Training – Prescribed Beavo Coordinator Devo/Beavo Eagle County Schools Adaptive Eagle County Schools Program Feldenkrais 3-6 1/2 Day Local TV 8 Appearance Her Turn Signature Program High Rockies

1 per hour 1 per hour 1 per hour 4 10

1 per hour 1 per hour 4 1 per hour 1 per hour 4 4 1 per hour 1 per hour 6 per day, 12 max. 4 4

Additional Pay There are numerous circ*mstances that may contribute to additional pay. See below for other products/situations that can put extra money in your pocket.

Private Lesson Additional Pay Product Additional Pay Half Day, 2 hour, 1 hour $5 Two Half Days taught in a day $10 (attached to P3 p.m.)

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Resource and Guidelines

Group Lesson Additional Student Pay Product Adult Alpine All Day Class & First Time Series Adult SB All Day Class & First Time Series 1/2 Day Class 7+ All Day Alpine Class 7+ All Day SB Class 3-6 All Day & 1/2 Day Class Teen All Day Ultimate 4 Nordic All Day & 1/2 Day Class Diversity Lessons Half Day Local Form Your Own Group Specialty Products Her Turn & Women’s Programs Hyatt Technique Week Les Streeter Master Camps Pepi’s Wedel Weeks Beavo/Devo/High Rockies/Eagle Schools Feldenkrais Sonnenalp Guide Program

Student Pay $13 @ 8th Student $13 @ 6th Student $4 @ 1st Student $13 @ 9th Student $13 @ 6th Student $12 flat rate + $12 @ 7th student $13 @ 9th Student $5 @ 1st Student $4 @ 1st Student $4 @ 4th student $4 @ 2nd student $4 @ 5th student Student Pay $4 @ 4th student $4 @ 4th student $4 @ 6th student $4 @ 6th student $4 @ 4th student $4 @ 5th student $4 @ 4th student $4 @ 2nd student

Set-up Pay

Product 3-6 Mogul/Mini 1 Day Class Eagle County Schools Adaptive

Set-up Pay $10/day $10/day

Additional Adaptive Pay Additional Adaptive pay covers equipment set-up and provides additional pay for Adaptive Certification. Additional pay will be approved by the Adaptive Product Manager, Supervisor, Program Coordinator, or Program Assistant. To receive Set-Up Pay, the following must be completed: · Reserve Equipment. · Prepare and set-up equipment before lesson begins. · Call the guest before the lesson to schedule meeting time, place and accommodate other special requests/needs. · Properly store and label equipment at the end of each lesson. · Maintain appearance and utility of Equipment (i.e. remove any modifications, repair any damage, replace any lost parts, or notify supervisor of damage that cannot be repaired.) · Complete Lesson Notes.

Product Adaptive All Day Adaptive ½ Day

Additional Adaptive Pay Set-Up Pay Additional Certification Pay $25 $10 Adaptive Level 2, $15 Adaptive Level 3 $15 $5 Adaptive Level 2, $7.50 Adaptive Level 3

Pay Formulas As you’ve probably discovered, there are lots of ways to increase your earnings. You have a great deal of control over how much you make, but in order to reach your potential you have to understand the intricacies of our pay system. Hopefully this section has given you a better grasp of what factors contribute to your overall wage. If you have any questions, please see your supervisor. The charts below give examples of how the pay formula works for different products. You can calculate your own pay based on this formula: Create

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Resource and Guidelines (Hourly Base Rate+Base Incentive)XWork Hours)+Additional Pay+ Return and Request Pay Remember, you are responsible for knowing how much you should be earning. Please look at your paycheck and detail report carefully and report any errors immediately. You can, and are encouraged to, check your pay on the instructor computer and make necessary adjustments BEFORE the end of the pay period to avoid missing pay. Payroll Advances are only issued in extraordinary circ*mstances (death in immediate family or major medical emergency). See the Employee Handbook for details. Here’s to your earning potential – may you make the most of it!

As an example, the following instructor profile will be used: Status S5 Hourly Base Rate $13.50 Credits earned 250 Base Incentive $1.50 Request Private Lesson Incentive $5.00 Return Student Class Lesson Incentive $6.00 Request Yes Number of Students 7 Number of Returns 2

Private Lessons Product All Day (P6) 1/2 Day (P3 a.m.) 1/2 Day (P3 p.m.) 2 Hour (P2) 1 Hour (P1) All Day Adaptive 1/2 Day Adaptive Child Enhancement

Hourly Base Rate + Base Incentive (Example) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50) ($13.50+$1.50)

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Work Hours 6.5 3.25 3.25 2 1 6.5 3.25 0.75

Additional Pay $0 $5 $5+$10 ($15 Total) $5 $5 $25 $15 $5

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Request or Return Incentive $32.50 $16.25 $16.25 $10.00 $5.00 $32.50 $16.25 $3.75

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Pay Example $130.00 $70.00 $80.00 $45.00 $25.00 $155.00 $80.00 $20.00

Resource and Guidelines

Adult Class Lessons: Alpine and Snowboard Hourly Base Rate + Base Incentive Product (Example) Alpine All Day 1st Time Series ($13.50+$1.50) Snowboard All Day 1st Time Series ($13.50+$1.50))

Work Hours

Additional Pay

Request or Return Incentive

6.25

$13 @ 8th Student

$12

6.25

$13 @ 6th Student

$12

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Pay Example

Alpine 1/2 Day Class/ Workshop Snowboard ½ Day Class/Workshop

($13.50+$1.50)

3.25

$4 @ 1st Student

$12

$88.75

($13.50+$1.50)

3.25

$4 @ 1st Student

$88.75

Pepi’s Wedel

($13.50+$1.50)

7.75

$4 @ 6th Student

Master Camps

($13.50+$1.50)

7.25

$4 @ 6th Student

Hyatt Technique Weeks

($13.50+$1.50)

7.75

$4 @ 4th Student

$12 $12 (all students from 4th & 5th day) $12 (all students from 4th & 5th day) $12 (all students from 3rd & 4th day)

Her Turn, She Skis, Girlz on Edge, K. Reichhelm Camp

($13.50+$1.50)

7.75

$4 @ 4th Student

Les Streeter

($13.50+$1.50)

6.75

$4 @ 6th Student

$12 (all students from 3rd day only) $12 1st day only returns from previous year

$4 @ 6th Student $4 @ 2nd Student

$12 (all students from 3rd day only) $0

Feldenkrais Sonnenalp 1 Day

($13.50+$1.50) ($13.50+$1.50)

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8 6.25

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$144.25

$128.75

$144.25

$121.25

$140.00 $117.75

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Resource and Guidelines

Adult Class Lessons: Nordic Hourly Base Rate + Base Incentive Product (Example)

Work Hours

Nordic All Day

($12.50+$1.50)

6.25

Nordic 1/2 Day

($12.50+$1.50)

3.25

Child Class Lessons: Alpine and Snowboard Hourly Base Rate + Base Incentive Product (Example)

Additional Pay $4 @ 1st Student + $12 @ 10th+ $4 @ 1st Student + $12 @ 10th+

Work Hours

Additional Pay

Request or Return Incentive

Pay Example

$12

$133.75

$12

$88.75

Request or Return Incentive

Pay Example

7+ All Day Alpine

($13.50+$1.50)

$13 @ 8th Student

$12

$117.00

7+ All Day Snowboard

($13.50+$1.50)

$13 @ 8th Student

$12

$117.00

7+ Ultimate 4

($13.50+$1.50)

7.5

$5 @ 1st+

$144.50

7.5

$10 yard set-up @ 1st+

3-6 All Day Mogul & Mini

($13.50+$1.50)

$10 yard set-up $12 flat student pay +$12 @ 9th+

3-6 All Day Superstars

($13.50+$1.50)

$12 flat student pay +$12 @ 9th+

$12 (total return students)/ (number of inst. teaching) $12 (total return students)/ (number of inst. teaching) $12 (total return students)/ (number of inst. teaching) $12 (total return students)/ (number of inst. teaching) $12

3-6 Ultimate 4

($13.50+$1.50)

+$5

3-6 1/2 Day

($13.50+$1.50)

3.5

$12 flat student pay +$12 @ 9th+

Teen All Day Alpine & Snowboard

($13.50+$1.50)

$4 @ 5th Student + $12 @ 10th+

Devo/Beavo

($13.50+$1.50))

7.75

$4 @ 5th Student +

SOS

($13.50+$1.50)

$4 @ 4th Student +

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$12 1st day only returns from previous session ($12) 1st day only returns from previous session ($12)

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$154.50

$139.00

$129.00

$76.50

$129.00

$140.25

$133.00

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High Rockies

($13.50+$1.50)

7.25

$4 @ 5th Student +

Form Your Own Group

($13.50+$1.50)

7.25

$4 @ 5th Student +

1st day only returns from previous session ($12) 1st day only returns from previous session ($12)

Eagle County Schools

($13.50+$1.50)

$4 @ 5th Student +

N/A

$117.00

$10 equipment set-up $4 @ 5th Student +

N/A

$127.00

$132.75

$120.75

Eagle County Schools Adaptive

($13.50+$1.50)

1/2 Day Local 3-6

($13.50+$1.50)

3.5

$4 @ 2nd Student +

N/A

$76.50

Diversity Lesson

($13.50+$1.50) Flat Rate of $125( if returning to program or Adaptive Cert 2 or above) or $100 (if new to program).

$4 @ 4th Student +

N/A

$121.00

Small Champions, Project Victory, Vail Veterans and Fore Sight

*Work hours used in these formulas will be at least the lesson product length but if additional time is worked during the lesson, the formula will reflect that additional time as captured on your daily time card.

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Resource and Guidelines

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