Top CS Jobs on LinkedIn: #customersuccessjobs #customersuccess (2024)

#hiring Senior Customer Engagement Strategy & Operations Manager - Creator, Finance & Supply Chain Workflows, Chicago, United States, fulltime #jobs #jobseekers #careers #Chicagojobs #Illinoisjobs #ConstructionApply: https://lnkd.in/dHBYCCrJ Job Description What you get to do in this role: You will report to the Senior Director, Strategic Product & Platform Operations / Matrixed to SVP & GM, Finance & Supply Chain WorkflowWork on strategic projects for ServiceNow; work to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and create solutions, recommendations and results through a rigorous, data-driven process. Own the Customer Engagement strategy of the Finance & Supply Chain BUPrioritize which Customers and Partners the GM should spends time with Optimize the process for GM's engagement with Customers end to end Attend all Customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items Deepen strategic customer/partner relationships Develop key metrics and capture and analyze data to continuously improve impact of F&SC customer engagement Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the STEP Organization Contribute to codification and sharing of best practices in customer engagement across the organization Establish a deep understanding of all ServiceNow's product offerings in F&SC and beyond Align corporate strategic priorities into regional application Draw insights from industry and customer trends; provide insight to our organization Develop business cases working with teams outlining business opportunity, rationale, and operational plans to grow the region Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution Support the Global Leadership in developing presentations for all audiences, including Board and analyst meetings

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If CS in CX is your space, take a look at this list from Nick Mehta. There are some great names here.

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#hiring *Enterprise Customer Success Manager, Healthcare (West Zone)*, Las Vegas, *United States*, fulltime #jobs #jobseekers #careers #LasVegasjobs #Nevadajobs #SalesMarketing*Apply*: https://lnkd.in/gNMMFbxV Job TitleEnterprise Customer Success Manager, Healthcare (West Zone)Job DescriptionEnterprise Customer Success Manager - West ZoneAs the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits.The role is primarily responsible for providing transition support and expertise during the program initiation phase, proactively driving seamless integration of success criteria from Sales through to Delivery. This role will be involved in customer negotiations, communications, operations, contracting, and coordination to ensure seamless customer experiences during the proposal development as well as initiation phases of the customer lifecycle. You will lead multiple project teams, with people from different parts of the organization to deliver customer benefits and organizational objectives. Depending on the program's goal and objectives, the program manager works for and collaborates with many stakeholders, cross- functional and cross-business, with a variety of expertise and responsibilities.Your role:Program Manager for multi-year customer delivery programs, or programs of strategic importance to Philips Healthcare.Coordinate activities and decision making on behalf of the customer, Philips and any associated Governance groups.Gaining agreements on and achieving program success goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks.Clearly outlining expected program deliverables and project interdependenciesLead customer meetings with senior executives to outline and agree on governance, including executive committees, working groups and mechanics of financial model.Monitoring the program, detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter or customer success plan.Building partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions to drive to value/outcome attainment.Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and integrate projects progress /escalation reports (including suggested corrective actions) for the program steering teamIntegrating the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits and outcomesAlways has an ey

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In the present landscape, SaaS companies hire implementation specialists, customer success managers, and project managers to shorten installations and onboard new customers quickly. While these roles hold immense value today, I foresee an exciting shift in the future of SaaS. As technology advances and automation becomes more sophisticated, companies will undoubtedly harness its power to streamline processes. However, the human touch provided by implementation specialists, customer success managers, and project managers will remain paramount. In the future, these roles will evolve to become orchestrators of automation, leveraging technology to enhance their expertise rather than being replaced by it. They will focus on strategic decision-making, complex problem-solving, and building deeper relationships with customers. With automation handling routine tasks, these professionals will drive innovation, anticipate customer needs, and deliver exceptional experiences. Embracing a hybrid model that combines automation with specialized roles will redefine how installations are expedited and customers are onboarded, setting the stage for unprecedented growth and success in the SaaS industry. 💼🌟#automation #customersuccess #saas

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If you were part of a recent #layoff, were #laidoff and are a #jobseeker #opentowork never fear! There are lots of #hotjobs available!! Check out all of these new #customersuccess #jobpostings- thanks Nick Mehta!I can help you navigate your search with my 19 years of experience in the industry and as a #resumewriter. I can prepare a strong ATS friendly resume to get you results and get you back to work QUICKLY! There is a lot more competition with the recent #layoffs, so it’s even more important you stand out from the competition, and you have a proven job search strategy.How I can help you:• Customized resume preparation- taking the time to thoroughly understand your expertise, not just providing a basic questionnaire or mass-produced “cookie-cutter” resume template. • LinkedIn profile preparation/optimization.• Job search coaching to walk you step-by-step through the process so you aren’t aimlessly applying to jobs and not getting responses.• Freelance Recruiter with a vast network of hiring manager/recruiter contacts to connect you to.48 of my clients accepted offers for new jobs in 2023 already, 124 in 2021 and 112 in 2022! One obtained a $70K increase in her previous salary, one DOUBLED his salary, one a $50K increase, one a $55K increase and another a $35K increase!Please take advantage of my FREE RESUME REVIEW offer on my website.https://lnkd.in/g-4bcFV“Remember you only get one chance to make a first impression, make it a Professional Impression!!”

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#hiring Customer Success Manager, San Francisco, United States, fulltime #jobs #jobseekers #careers #SanFranciscojobs #Californiajobs #ConsultingCorporateStrategyApply: https://lnkd.in/gmqtTpFg Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast-no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100+ employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved. What you'll do Manage Enterprise customer relationships. You'll manage relationships with our highest-value customers. You'll work with the team to contribute to the overall growth of our premium business, and pioneer new practices to improve customer success programming as we mature our product-led growth strategy. Become a Dovetail expert. You'll develop an intimate knowledge of how Dovetail works and what Dovetail is capable of. You will stay up to date with new features and work with customers to educate them on changes in the product. Onboard new customers. You'll partner with sales to ensure our new customers are successfully onboarded and getting value from Dovetail in their first few months. Drive renewals and retention. Through your customer relationships you'll be responsible for ensuring that customers renew and increase the value they get from Dovetail over time. Track core customer metrics. You'll monitor and track core customer health metrics across your accounts such as utilization, feature usage and NPS to ensure healthy engagement and adoption. Mature success processes. You'll develop, test, and iterate on playbooks and engagement strategies with your counterparts in customer success, and sales, to ensure activation and adoption of Dovetail within your accounts. Your background Customer Success experience. Extensive experience working in a customer success, account management, or a strategic consulting role. It's a bonus if you have experience in B2B SaaS, or in an industry/market adjacent to Dovetail. Proven track-record delivering impact. You'll bring hands-on experience with one-to-one and/or one-to many initiatives, proven results impacting churn and contraction, and/or driving expansion and adoption. A passion for customers. You love talking to and helping customers all day, every day. You're empath

#hiring *Enterprise Customer Success Manager, Healthcare (West Zone)*, San Diego, *United States*, fulltime #jobs #jobseekers #careers #SanDiegojobs #Californiajobs #SalesMarketing*Apply*: https://lnkd.in/dn5eYSxB Job TitleEnterprise Customer Success Manager, Healthcare (West Zone)Job DescriptionEnterprise Customer Success Manager - West ZoneAs the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits.The role is primarily responsible for providing transition support and expertise during the program initiation phase, proactively driving seamless integration of success criteria from Sales through to Delivery. This role will be involved in customer negotiations, communications, operations, contracting, and coordination to ensure seamless customer experiences during the proposal development as well as initiation phases of the customer lifecycle. You will lead multiple project teams, with people from different parts of the organization to deliver customer benefits and organizational objectives. Depending on the program's goal and objectives, the program manager works for and collaborates with many stakeholders, cross- functional and cross-business, with a variety of expertise and responsibilities.Your role:Program Manager for multi-year customer delivery programs, or programs of strategic importance to Philips Healthcare.Coordinate activities and decision making on behalf of the customer, Philips and any associated Governance groups.Gaining agreements on and achieving program success goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks.Clearly outlining expected program deliverables and project interdependenciesLead customer meetings with senior executives to outline and agree on governance, including executive committees, working groups and mechanics of financial model.Monitoring the program, detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter or customer success plan.Building partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions to drive to value/outcome attainment.Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and integrate projects progress /escalation reports (including suggested corrective actions) for the program steering teamIntegrating the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits and outcomesAlways h

Let's challenge the prevailing notion and explore why a SaaS company should consider hiring implementation specialists, customer success managers, and project managers instead of solely relying on automation. While automation undoubtedly offers efficiency gains, it cannot replace the irreplaceable value that human expertise brings to the table. Here's why:1️⃣ Personalization: Specialized roles provide personalized guidance, addressing unique customer needs and ensuring a seamless onboarding experience. Automation alone can lack the finesse and adaptability required for individualized customer interactions.2️⃣ Complex Scenarios: SaaS implementations and customer onboarding often involve intricate scenarios that demand critical thinking, problem-solving, and decision-making. Skilled professionals can navigate complexities and provide tailored solutions, exceeding automated capabilities.3️⃣ Relationship Building: Implementation specialists, customer success managers, and project managers establish meaningful connections with customers. They foster trust, anticipate challenges, and proactively address concerns, creating long-lasting partnerships that drive success.4️⃣ Flexibility and Agility: In a rapidly evolving SaaS landscape, human professionals offer the agility and flexibility needed to adapt to dynamic customer requirements. They can pivot strategies, customize solutions, and proactively identify growth opportunities.While automation can enhance efficiency, it is the combination of automation and specialized roles that truly accelerates installations and maximizes customer satisfaction. Let's embrace the power of human expertise alongside technology, revolutionizing the way SaaS companies onboard new customers. 💼🤝#automation #customersuccess #saas

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#hiring *Enterprise Customer Success Manager, Healthcare (West Zone)*, Phoenix, *United States*, fulltime #jobs #jobseekers #careers #Phoenixjobs #Arizonajobs #SalesMarketing*Apply*: https://lnkd.in/gdWQ4FfG Job TitleEnterprise Customer Success Manager, Healthcare (West Zone)Job DescriptionEnterprise Customer Success Manager - West ZoneAs the Enterprise Customer Success Manager, you will direct and guide the activities of customer programs consisting of multiple and interdependent projects executed to contribute to the delivery of its intended benefits.The role is primarily responsible for providing transition support and expertise during the program initiation phase, proactively driving seamless integration of success criteria from Sales through to Delivery. This role will be involved in customer negotiations, communications, operations, contracting, and coordination to ensure seamless customer experiences during the proposal development as well as initiation phases of the customer lifecycle. You will lead multiple project teams, with people from different parts of the organization to deliver customer benefits and organizational objectives. Depending on the program's goal and objectives, the program manager works for and collaborates with many stakeholders, cross- functional and cross-business, with a variety of expertise and responsibilities.Your role:Program Manager for multi-year customer delivery programs, or programs of strategic importance to Philips Healthcare.Coordinate activities and decision making on behalf of the customer, Philips and any associated Governance groups.Gaining agreements on and achieving program success goals and objectives, balancing and managing the program scope (including requirements), schedule, budget, quality, resources and risks.Clearly outlining expected program deliverables and project interdependenciesLead customer meetings with senior executives to outline and agree on governance, including executive committees, working groups and mechanics of financial model.Monitoring the program, detailing the expected outcomes and benefits, supported by well-defined program approaches that are documented in a program charter or customer success plan.Building partnerships with the program's stakeholders (both internal and external), leverage them to achieve organizational goals, and able to influence their opinions and negotiate effective solutions to drive to value/outcome attainment.Managing and monitoring program and project activities, proactively assessing and responding to risks, spanning multiple projects and integrate projects progress /escalation reports (including suggested corrective actions) for the program steering teamIntegrating the projects' deliverables, outcomes, and benefits into the program's end product, services, or results, such that the program delivers its intended benefits and outcomesAlways has an eye f